Report on an Organisation

CUSTOMER SERVICE IN AN ORGANIZATION

Name Student Number

due date for the assignment

name of the tutor or lecturer for whom the report was written

the name of the unit (including the unit code

EXECUTIVE SUMMARY

The purpose of this report is to examine the level of customer service within a specific organization . This also intends to discuss the roles that the management , staff and the organization as a whole portray to be able to provide quality service

In the course of examining the efficiency and effectiveness of the

company 's customer services , this report will further illustrate the importance of excellent communication skills and the barriers that get in the way of any successful system . Moreover , this will show the different strategies that the company carried out to deal with these barriers and with difficult clients

Recommendations as to how this specific company , or any other company in general , may further improve the effectiveness of its customer service will also be provided . TABLE OF CONTENTS

TOC \o "1-1 " \f \t "Comment ,3 ,Level 1 ,1 ,Style3 ,2 " EXECUTIVE SUMMARY PAGEREF _Toc2 \h I

TABLE OF CONTENTS PAGEREF _Toc3 \h 2

Introduction PAGEREF _Toc4 \h 3

Discussion PAGEREF _Toc5 \h 3

Company Background PAGEREF _Toc6 \h 3

Current Practices PAGEREF _Toc7 \h 3

Problems and Strategies PAGEREF _Toc8 \h 4

Conclusion PAGEREF _Toc9 \h 5

Recommendation PAGEREF _Toc0 \h 6

References PAGEREF _Toc1 \h 8 Introduction

Companies today strive to stay competitive by providing the best customer service possible . Now , more than ever , organizations must be able to adapt to the shifting needs of customers and to the changing market conditions as well to be able to survive

As defined , customer service is the set of behaviours that a business undertakes during its interaction with its customers

It primarily functions as a mechanism that enables a company to understand fully its clients and facilitates strategic planning to ensure that appropriate measures are being undertaken to meet their demands . It is apparent that an effective customer service is a fundamental component that provides any business organization its competitive advantage

Discussion

Company Background

The company in study is the software consultancy arm of a multinational apparel manufacturer . It produces software solutions that modernize the apparel supply chain . The company designs , develops , tests and implements solutions and strategies it also provides technical and operational support to build the most efficient and effective system

Being the primary support and consultancy arm , the company commits majority of its resources to the maintenance and development of all system-related processes across all functions and divisions of its client 's business . These processes include , among others , production finance and even human resources

Current Practices

Given the extensive and critical functions that the company is involved in with its main client 's business , the employees and the organization as a whole has developed its own practices in dealing with client issues and demands . Numerous conference calls and hundreds of email communications are exchanged daily in to...