Relationship of Employee Satisfaction and Performance of the Human Resource Department

Employee Satisfaction and Performance of the Human Resources department

Introduction

One of the earliest indicators that there might be business benefits in employee satisfaction with work resulted from the Hawthorne efficiency experiments at Western Electric . These studies demonstrated , much to the astonishment of the researchers Mayo , Roethlisberger , Whitehead Dickson , and Homams ,1 that increases in productivity might be gained by simply paying attention to employees . To a certain extent , the Hawthorne studies have set the pattern for many recent investigations of social phenomena in industry . In 1982 , Peter and Waterman surveyed

1 ,300 major firms in America . Similar to the findings in the Hawthorne studies , one of the conclusions of their study was that significant relationships exist between attention to employees , Productivity , and superior organizational results

This research focused on employee satisfaction as one measure of the effectiveness of managing human

Objectives

By investigating the relationship between employee satisfaction and Human Resources Department . This study attempted to provide research data to enhance leadership decision to invest in human resource improvement initiatives that support

1 . Roethlisberger , F . J , and W .J . Dickson . Management and the Worker Cambridge ,MA : Harvard University Press , 1939

business strategies . One way to obtain feedback on the effectiveness of human resource initiatives is to ask employees directly . Research provides essential information to propel improvement processes . Acting on the voice of the employee is a key component in any successful organization strategies

Need For The Study

There are areas of need are identified for this research . These are the limited amount of data from studies linking systems of HR activities and employee satisfaction to firm performance , methodological limitations of past studies , and the demand within organizations for Human Resources to provide evidence that would increase its value and capacity to contribute to the success of business strategies

Methodology

This study was design to address the following questions

What is the relationship between employee satisfaction and performance of the human resources department

Which employee satisfaction variables demonstrate the greatest and the least

Point estimate with respect to variability during the period of the study

Employee Satisfaction

The earliest employee satisfaction research took place in the 1930s Since that time , a substantial amount of progress has been made , both in applied context and on theoretical fronts . As early as the mid 1950s some of the larger companies were conducting employee satisfaction studies on a more or less regular basis . By the 1970s , several research suppliers had develop standardize employee satisfaction questionnaires that were being used widely .2 Employee satisfaction has been a key area of research among industrial and organizational psychologist , and hundreds of articles on it have been published in academic journal and trade publications

Historically , the motivation behind this research was the belief that employee satisfaction influenced employee productivity , absenteeism , and retention . In the early 1980s , an additional issue arose the influence of employee satisfaction on customer satisfaction in predominantly service oriented settings

Concern about these business outcomes also prompted work outside of employee satisfaction , in the areas...