ON THE ROAD TO IMPROVED PERFORMANCE Changing Organizational Communication Through Performance Management

Article Analysis Summary

Julia Merkers in her study entitled On the Road to Improved Performance ' affirmed that performance measurement has considerable impact in the management by the changes in the communication behavior of the actors ' as influenced by the performance measurement requirements . She insisted the role of communication process in the management practices , which includes the new performance measurement

She explored her study using three questions that guided her towards finding the effect of performance measurement among government sectors The questions are (1 ) how does the implementation and use of

br performance measures change the way that actors in the budget process communicate (2 ) Do performance measurement activities change traditional relations and communication patterns (3 ) Does communication with the public also change

She combined two research data gathering instruments in her , the extensive survey and case study process in which she investigated the state and local governments ' performance measurements for budgeting management and reporting system . The extensive survey was facilitated by means of mail survey (both having open-ended and close-ended questions that gathered a responses from the local level . The case study process was conducted to a group of 10 to 15 persons each in 26 different state and local government where she measured the use of performance measures in terms of depth , effect and extent of relevance and reliability

The findings of the research study includes (1 ) Administrators in state and local governments perceived that performance measurement implementation has...