Question

(Name

Service Plan (School (Date )Project Constraints

Too much money is allotted to current software expenditures . According to financial documents , in 2003 January - May software licenses were 683 per month and increased June -December to 12 , 614 per month

More funding needs to be allocated to employee wages

More reasonable fees adjusted on software expenditures and different program licenses considered as well as the systems and network contract fees 180 ,346 per year . Perhaps even considering hiring someone for a technical position and reducing these costs because the following year an

additional 45 ,000 was spent on a non-functional website which only allows people to send a message to the company and lists categories of approximately 5-6 types of products , a brief of the company the locations , and hours . The website has no advertising appeal .nothing to lure customers and no way to make profit

Resources

The company has money to work with if it is allocated properly

Additional Constraints

The owner is trying to work more in the business than manage the business (e .g . catering . She needs to trust more and delegate more and let the business flourish

For example , hire a catering team for the store and let them make tips and generate catering income for the store . The owner of a multi-store store growing business does not have time to cater

The store has major organization problems related to too much control too little delegation , and underpaid wages . There is a lot of emphasis in the writing on this was her vision , but to make it work she needs others including the underpaid college students , etc

She should focus on developing , delegating , improving workers conditions , and maybe even considering franchising

Culture /Policies

The culture of the store - while the owner tries to make it positive and a good business it nevertheless send a message of being undervalued due to low wages paid to employees . The policies are directed and developed by the owner . She does not mention any type of shared decision making and she is the sole governing body of the three stores

Business Functional Requirements

The functional requirements to meet the needs of growth for the business and scope of this project are as follows

A well-developed web design for customer purchases which can expand inventory not carried in the store , such as cooking utensils and allow for items that the store cannot carry due to lack of space while allowing the store to continue to further expand in the gourmet market local , and global community . A tracking system can also be set up through it for customer feedback , advertising , and reviews

A computerized product purchasing and inventory tracking system The owner of the store spends too much time trying to control these things herself . This will free up her time

A customer relationship management system such as code base , which will allow the business owner to track customer satisfaction and at the same time increase sales

New Business Process System

Background...