Paper Topic:

Quality Management

Quality Management

In the organizational context , the planners , developers and managers spend a lot of money , time and energy in making sure that the best product is delivered to the customers and clients . Due to constantly increasing international trade and gradually increasing globalized markets , even the smaller organizations are exposed to international standards . The amount of competition has increased to such a tremendous level that there is no place for complacency left at the top levels of organizations

The customer today is availing a number of choices from which he is

br able to choose the best suited product which could satisfy his needs and demands . In today 's context , therefore it is too important to supply good quality products in the market . It is a common observation that there are conflict of interest between the customer and the organizations on the point of quality of products and services . The customers would always want to have the highest quality products and services out of the cost that he 's bearing

In context of quality and management and making sure that the best possible products and services are delivered to the customers , such that there is no dissatisfaction about the quality aspect of the goods Ishikawa has devised ten principles which command and direct quality management inside the organization and help in elimination of disputes between the customers and the management (Westcott , 2009

Following are the ten principles along with a brief explanation of them

Mutual responsibility sharing : It is not...

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