Paper Topic:

Quality Management

RUNNING HEAD : Quality Management

Quality Management

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Today 's business environment has grown so competitive that quality is viewed as one of the most vital means to a company 's growth and continued existence . Cost of quality is described as the costs related to attaining (or not attaining ) quality with regards to customer-driven specifications (Koehler , 1990 . These costs normally covers scrap rework and return of warranted goods . Additionally , quality training the formulation of corrective actions , quality and engineering

time lost sales due to quality-related issues and costs of recall form part of cost of quality

Recall costs can be damaging to an organization especially if the reasons for recall involve the health and safety of the public . Coupled with enough media attention , these recalls can lead to a negative brand image , consequently resulting to lost sales or worst , can put a company out of business . Still , in this era of global competition , companies are hard-pressed to lower costs forcing some companies to out-source or cut corners . This compromises the company 's ability to control the quality of its product or service

It is imperative then that an organization has to implement an effective quality management program to have a better control of the cost of quality . Programs like been successfully utilized by a lot of organizations to address quality issues at its source through a defined root cause determination and corrective action...

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