Paper Topic:

Orgnizational Behavior case study (What Customers Don’t Know Won’t Hurt Them or Will It?)

Question 1

Reinforcement theory states that it is the process of shaping behavior by controlling the consequences of the behavior (Barnett , 2009 ) In the context of the case , it means that considering the reinforcement theory , Elena will lie to the legal department because she has a well developed behavior of lying to the customers in to earn large amounts of revenue . Since her supervisor has encouraged her to do so and because her performance appraisal is based on the same behavior , she will have no other choice but to do so p

Question 2

The climate of the rental office has been created solely by the supervisor . The reason why such a climate has been maintained by all the other employees is because they are all well aware that the performance management takes the earning revenue as a factor for deciding whether the employee is worth promoting or not . Hence , in such offices were the climate has been made stringent enough to be followed by all , there cannot be a rebellious employee who would give up on lying to customers In to improve the overall ethical climate of the office , the legal department would need to conduct an audit on the ethical standards held .Question 3

The behavior of Elena is solely accountable on herself because had she realized her ethical shortcoming in the beginning of her career , she would not have taken the step of lying to the customers all the way till she reached a dreadful point...

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