Organizational Behavior Assignment

Organizational Behavior

Student 's Name

Course Code , Semester , Year

Tutor

20 January 2009

Leadership

Leadership is a variable that determines an organization 's performance as it is mainly concerned with implementation of strategies that have been developed by the management . Success in an organization is often a result of employment of relevant operational strategies and their proper implementation which requires good leadership . Customer satisfaction is a measure of how accurate the strategies employed are to the needs and expectations of the customers . Strategies that are aimed at meeting

the needs and expectations of the market are widely implemented and encouraged by 2007 . A 2008 survey on customer satisfaction shows that the customer are satisfied with the manner in which Kudler Fine Foods carries out its services from customer services to the products that the organization stocks . Except for the manner in which the organization displays its products , all other aspects that relate to actual service provision are done well . To attain such levels of efficiency in addressing the expectations and needs of the customers , strategies that are relevant to the needs of the market must have been developed and measure taken to ensure they are effectively implemented . Formulation of robust customer based strategies and their implementation requires objective leadership and this is clear from the 2008 survey

In 2007 , the organization 's relevance to the expectations and needs of the customers was poor as a majority of the customers were dissatisfied with the store...