Paper Topic:
Organisational Behaviour
Name University Course Tutor Date Question One From the case study , we can learn a lot . It ranges from leadership management , work ethics , behaviour shaping and changing to the impact of positive and negative reinforcements in organisations . Managing of creative workers , recognition of opportunities and problems , unethical strategies and tactics , team building and networking among others are aspects that can be learned from the case study (Robinsen 2000 . We can also learn from the study that Godot applied an autocratic or authoritative style of leadership . He could
not listen to any of his workers , he could not open any avenue of communication and consultation with his workers and could not involve the workers in decision making All he could do was to haul insults at them instead of actively involving them in the day to day running of the restaurant
It is important to treat workers in a good way if any positive results are to be realised (Simons 2003 . The first genesis to doing so is to implement ways and methods that would boost the morale of workers . Good leadership and management skills are essential to any organisation . Good work ethics and behaviour should be instilled to the workers so that they can deliver good results with very minimal supervision (Haddock 2001 . Abuses and insults are not supposed to be used at the work place as they even tend to scare away sensitive customers and other business people . Leaders and managers should learn new ways and methods of improving workers ' efficiency and results . Organisations that deploy such ways and methods , have proved to stand ahead of others (Wharton 1996
Question Two
There are several negative and positive reinforcements , punishment and extinctions that were used by Godot and the customers in shaping of the employees ' behaviour . Positive reinforcements included the dedication and industriousness of Godot . This is positive in that it helps the workers as they are able to emulate what Godot stands for . Through dedication and hard work , the restaurant was able to stand the test of time . This was an inspiration to the workers . Another positive reinforcement was that of the customers . The customers would appreciate the work done by Diane and compliment her efficient services . This would give her morale to work even harder and efficiently knowing that her services were good
There are also negative reinforcements . They can be seen mainly from Godot 's attitude and way of doing certain things . He was a man prone to emotional outbursts . He could yell and shout at his workers whenever something went wrong or whenever he could not see what he expected of them . This is negative in that it instilled a sense of fear to the workers and always made them nervous (Bringsrud 2004 . This makes someone not to perform to the expected standards
His lack of compliment to his workers is also a negative reinforcement (Myers 1997 . He did not appreciate anything good but was so quick at condemning and demonising anything he felt was not...
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