essay #60248
| Type of paper: | Case Study |
| Subject area: | Management |
| Academic level: | College, Bachelor |
| Style: | Harvard |
| Size: | 39.5 kB |
| Word count: | 2275 |
| Mark awarded: | |
| Date submitted: | 2008-11-21 23:23:07 |
| Rating/Votes count: |
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| Tags: | club, management, college, operations, service, costs, hotel, bus, decisions, paradise, principles, MBA, Costing, Regis University, Times Prentice Hall, Villanova, Poly Pomona, Chinese Club, Strategic Operations Management |
| Name : University : Course : Tutor : Date : Operations Management Introduction Managing operations is important , exciting and challenging . It is central to successful organisational performance as it determines how the organisation creates and delivers products at lower cost with higher revenue , meeting the challenges posed by changes in customer preferences , internet-based technologies and global supply networks , in addition to promoting creativity , managing knowledge , innovations , and encouraging social responsibility in finding solutions to those challenges . All these , can be achieved through effective operations management . The Long Ridge Gliding Club (LRGC ) is located on a beautiful place , based on the crest of a ridge overlooking spectacular and wonderful scenery , at 400m above seal level , with simple but comfortable facilities for the members and customers . Customers are provided with a bar and basic catering services , inexpensive bunkrooms are also readily available for course trainees within the club and for any club member (s ) who may wish to stay overnight the club boasts 300 pilots membership ranging from novices to export pilots . The club has essentially two main different types of customers , club members and the casual flyers who mainly come for one-off trial flights , like during holiday courses and corporate events . It has six employees who perform most of the jobs within the club , there is a full time flying manager , a part-time mechanic and during summer months , a winch driver whose main purpose is to launch the gliders and two flying instructors . At the same time club members also do undertake other essential tasks sometime like getting the club gliders out of the hanger , staffing the winches , bringing back glides and providing look-out cove , but it is voluntary . The club 's qualified instructors also do provide instruction in two-seater gliders for the members of the club and to casual-flyers also . Flying club members are expected to arrive by 9 .30 am in the morning , ready to be prepared to stay the all day helping other members of the club and any casual flyers in getting airborne , whilst they wait their turn to fly . A typical summer 's day on average might have 10 club members and four casual flyers and each club member would be expected to have at least three flights in a normal day with 2 to 40 minutes durations in between per flight and on the conditions that they do understand that , they will be unable to get a flight when weather conditions change . The normal day operations change when more experienced pilots take to the air , in this case , they use their own gliders and they can cover a long distance like up to 300 kilometers , landing back at the club 's airstrip three to four hours later and club members are charged a `winch tee ' each time they take to the air , plus a chare per minute that they are in the air when using any of the club 's six gliders . The club offers a range of services and training courses ranging from , trial flights , which are popular as... |
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