Topic: Operations Management

Type of paper:	Case Study
Subject area:	Management
Academic level:	College, Bachelor
Style:	Harvard
Size:	39.5 kB
Word count:	2275
Mark awarded:
Date submitted:	2008-11-21 23:23:07
Rating/Votes count:	5.00 / 4

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Tags:

club, management, college, operations, service, costs, hotel, bus, decisions, paradise, principles, MBA, Costing, Regis University, Times Prentice Hall, Villanova, Poly Pomona, Chinese Club, Strategic Operations Management

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Operations Management
Introduction
Managing operations is important , exciting and challenging . It is
central to successful organisational performance as it determines how
the organisation creates and delivers products at lower cost with higher
revenue , meeting the challenges posed by changes in customer
preferences , internet-based technologies and global supply networks , in
addition to promoting creativity , managing knowledge , innovations , and
encouraging social responsibility in finding solutions to those
challenges . All these , can be achieved through effective operations
management .
The Long Ridge Gliding Club (LRGC ) is located on a beautiful place ,
based on the crest of a ridge overlooking spectacular and wonderful
scenery , at 400m above seal level , with simple but comfortable
facilities for the members and customers . Customers are provided with a
bar and basic catering services , inexpensive bunkrooms are also readily
available for course trainees within the club and for any club member (s )
who may wish to stay overnight the club boasts 300 pilots membership
ranging from novices to export pilots .
The club has essentially two main different types of customers , club
members and the casual flyers who mainly come for one-off trial flights ,
like during holiday courses and corporate events . It has six employees
who perform most of the jobs within the club , there is a full time
flying manager , a part-time mechanic and during summer months , a winch
driver whose main purpose is to launch the gliders and two flying
instructors .
At the same time club members also do undertake other essential tasks
sometime like getting the club gliders out of the hanger , staffing the
winches , bringing back glides and providing look-out cove , but it is
voluntary . The club 's qualified instructors also do provide instruction
in two-seater gliders for the members of the club and to casual-flyers
also . Flying club members are expected to arrive by 9 .30 am in the
morning , ready to be prepared to stay the all day helping other members
of the club and any casual flyers in getting airborne , whilst they wait
their turn to fly . A typical summer 's day on average might have 10 club
members and four casual flyers and each club member would be expected to
have at least three flights in a normal day with 2 to 40 minutes
durations in between per flight and on the conditions that they do
understand that , they will be unable to get a flight when weather
conditions change .
The normal day operations change when more experienced pilots take to
the air , in this case , they use their own gliders and they can cover a
long distance like up to 300 kilometers , landing back at the club 's
airstrip three to four hours later and club members are charged a `winch
tee ' each time they take to the air , plus a chare per minute that they
are in the air when using any of the club 's six gliders . The club
offers a range of services and training courses ranging from , trial
flights , which are popular as...

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