Operations management

Name

University

Course

Tutor

Date

Operations Management

Introduction

Managing operations is important , exciting and challenging . It is central to successful organisational performance as it determines how the organisation creates and delivers products at lower cost with higher revenue , meeting the challenges posed by changes in customer preferences , internet-based technologies and global supply networks , in addition to promoting creativity , managing knowledge , innovations , and encouraging social responsibility in finding solutions to those challenges . All these , can be achieved through effective operations management

The Long Ridge Gliding

Club (LRGC ) is located on a beautiful place based on the crest of a ridge overlooking spectacular and wonderful scenery , at 400m above seal level , with simple but comfortable facilities for the members and customers . Customers are provided with a bar and basic catering services , inexpensive bunkrooms are also readily available for course trainees within the club and for any club member (s who may wish to stay overnight the club boasts 300 pilots membership ranging from novices to export pilots

The club has essentially two main different types of customers , club members and the casual flyers who mainly come for one-off trial flights like during holiday courses and corporate events . It has six employees who perform most of the jobs within the club , there is a full time flying manager , a part-time mechanic and during summer months , a winch driver whose main purpose is to launch the gliders and two flying instructors

At the same time club members also do undertake other essential tasks sometime like getting the club gliders out of the hanger , staffing the winches , bringing back glides and providing look-out cove , but it is voluntary . The club 's qualified instructors also do provide instruction in two-seater gliders for the members of the club and to casual-flyers also . Flying club members are expected to arrive by 9 .30 am in the morning , ready to be prepared to stay the all day helping other members of the club and any casual flyers in getting airborne , whilst they wait their turn to fly . A typical summer 's day on average might have 10 club members and four casual flyers and each club member would be expected to have at least three flights in a normal day with 2 to 40 minutes durations in between per flight and on the conditions that they do understand that , they will be unable to get a flight when weather conditions change

The normal day operations change when more experienced pilots take to the air , in this case , they use their own gliders and they can cover a long distance like up to 300 kilometers , landing back at the club 's airstrip three to four hours later and club members are charged a `winch tee ' each time they take to the air , plus a chare per minute that they are in the air when using any of the club 's six gliders . The club offers a range of services and training courses ranging from , trial flights , which are popular as...