Operations & Supply Chain Management

OPERATIONS MANAGEMENT

2009

Operations Management

Introduction

Nigel Slack , Stuart Chambers , and Robert Johnston define Operations Management as a situation that needs internal customer concept and business process reengineering . This is imperative to alleviate the miscommunication that often occurred among departments and divisions due to different interests and objectives . Internal customer concept advocates that each micro-operation should treat internal suppliers and customers as if they were independent external organizations . Business process reengineering shows the need of organization to be reconfigured around key processes . There are two obvious benefits by

conducting operations management as following

Companies need operations management because the organizations produce some mixture of products and services

Operations management has an important impact on revenue , cost and profits

In addition , the term operations management also refers to area of business concerned with the process of producing quality goods and services , in effective and efficient manner . In ensuring and improving the effectiveness of operations as mentioned in the definition however we need to go deeper and understand all the complexities of operations management . In efforts of dealing with complexities of business environment , operations management take account of wide discipline of concepts and ideas that would in the end finally converged into the creation of operational effectives and efficiency

Thus , learning about operations management means opening one 's mind to a wide range of concepts and also wide range of creative thinking and ideas in practices . Learning about how people created new ideas that produced increased effectiveness and efficiency in practice is...