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Paper Topic:

Online Shopping

Laventure 1

Farah Laventure



6 May 2007

Online Shopping

Online shopping is the process consumers go through to purchase products or services over the

Internet . An online shop , e-shop , internet shop , webshop or online store evokes the physical

analogy of buying products or services at a bricks-and-motar retailer or in a shopping mall . It is

an electronic commerce application used for business-to-business electronic commerce (B2B ) or

business-to-consumer electronic commerce (B2C . Online shopping is popular mainly because of

its speed and ease of

use . Some issues of concern can include fluctuating exchange rates for

foreign currencies , local and international laws and delivery methods Placing online s

The actual steps of ing online is simple after the preparing steps of reading reviews and

finding a balance between good stores and good prices

Browse product categories using a web browser

Put items into virtual shopping cart (or market basket

Just as in a physical store viewing the contents of the cart can be done at any time

Quantities of products can be changed or deleted


Log in or register by choosing a username and a password . Not all online stores require

registration .Enter personal data .Billing address , Shipping address (some online stores do

not permit a separate shipping address , at least not online , Phone number , E-Mail

address (extremely important , as they may have no other way of contacting you if Laventure 2

a problem arises , Choose means of payment , Choose delivery speed and method (post

courier and logistics service , etc .Confirm : After editing the personal data a

confirmation page is displayed so that the online shopper can approve change or abort



Means of payment :Online shoppers commonly use their credit card for making payments

however some systems enable users to create accounts and pay by alternative means , such as

Debit card ,Various types of electronic money ,Cash on delivery (C .O .D Note : Very few

online stores will ship C .O .D , Cheque ,Wire transfer /delivery on payment , Postal money

, PayPal , Google Checkout and Gift Cards

Product Delivery : Once a payment has been accepted the goods or services can be delivered

in the following ways . Download : This is the method often used for digital media products

such as software , music , movies , or images . Shipping : The product is shipped to the

customer 's address . In-store pickup : The customer s online , finds a local store using

locator software and picks the product up at the closest store . This is the method often used in

the bricks and clicks business model

Security issues

User and payment data is encrypted by SSL when it is transferred on the Internet

Quality seals can be placed on the Shop webpage if it has undergone an independent

assessment and meets all requirements of the company issuing the seal The purpose of these

seals is to increase the confidence of the online shoppers the existence of many different

seals foils this effort to a certain extent . Laventure 3

Privacy of personal information is...

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