OPM Mod 4 Case

Running Head : QUALITY

Quality

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Quality

There are several definitions of quality . Quality is one or more desirable characteristic that a product or service must posses and one of the most important consumer decision factors in the selection of among competing products and services . Quality may be regarded as factor in which manufacturers should consider when evaluating , developing and improving their manufacturing processes . Furthermore , quality must be measurable in for us to improved certain products or services (What is quality

-- the Experts Opinion (2001

Traditionally , quality is a fitness for use . There are two general aspects that are considered in defining quality one is quality design and the other is the quality of conformance . In the quality of design we look at the variation on levels or grade of quality . On the other hand , in quality conformance , we deal on how well the product or service confirms to the set standards or specifications (What is quality -- the Experts Opinion (2001

In addition , quality is inversely proportional to variability . Meaning as the variability increases the quality of a certain product or service decreases and vice versa . Hence , one can improve quality by reducing the variability of the product and by using statistical methods and tools to reduce the variation among products (What is quality -- the Experts Opinion (2001

Measuring quality means calculating the performance level of a certain product or service in accordance to the set measures or standards . It is systematic identification of the quality level of a product or service By measuring quality , you can identify parts that need necessary modifications and improvements . Improvement can have a great contribution in achieving quality care , which is the goal of quality assurance (Methods Tools : Measuring Quality

Measuring quality also include quality assessment , quality monitoring and external evaluation of quality . It consists of measuring and monitoring the difference between the set standards and the actual performance for improvement purposes (Methods Tools : Measuring Quality

A producer produces products and offers services that a consumer wants Hence , any producer must know the dimensions of quality . The dimensions of quality include performance , reliability , durability , serviceability aesthetics , features , perceived quality and conformance to standards Performance deals mainly on intended job of the product whether it will do it or not . Reliability concentrates more on the rate at which the product fail to do the intended job while durability concerns on how long the product lasts . Serviceability assures the consumers that the product incorporates good repair service . Aesthetics concerns on the looks or physical attributes of the product while feature deals on what the product do . The perceived quality provides information about the reputation of the company or the product itself . Lastly , the conformance to standards ensures that the product is made exactly as the designer proposed (Garvin 's 8 Dimensions of [Product] Quality

The dimensions of quality that have been mentioned in the article entitled What 's in a Car-Quality Score ' By Gregory L . White...