Manual for new supervisors

Manual for Supervisors

Rationale

It is the supervisor 's task to lead the employees in his team , ensuring that they have the skills to communicate with each other and with other members of the organization effectively trained and well-oriented on company rules , policies , and benefits can boost the team 's productivity appraise the team members objectively resolve conflicts that may arise and promote and improve positive employee relations This Manual for Supervisors aims to guide the supervising personnel on the company practices with regard to these key points . Should additional

information be needed , the supervisor is encouraged to discuss with his immediate superior for clarification and guidance

Communication Skills

Communication is an essential part of an organization . Without proper communication skills , teamwork and cooperation will hardly be possible Communication requires certain roles to be played effectively . The roles include a sender of a message , a medium for the message , and a receiver for the message . Likewise , communication is not confined in spoken word Written word , gestures , and actions may be used and interpreted to communicate messages as well . Supervisors must have the ability to communicate effectively , and empower his subordinates to do the same This , in turn , empowers the organization

Speech Communication

The most common means of communication is through speech . It is important for corporate people to choose the words that they use in their communication with colleagues at work , be they superiors or subordinates . The following guidelines should be helpful in developing effective speech communication

Ensure that your message is clear . Think about the message for a while before speaking out

Make sure that the words you use are equivalent to the level of understanding that the receiver of your message has . As much as possible , avoid using very technical terms

Listening is an essential yet often undermined part of communication Listen when people speak to you , and encourage people to listen when you speak

Let the speaker finish before interpreting the idea of what he is saying . This will avoid miscommunications which often lead to conflicts

Ask questions or provide feedback to let the speaker know that you are listening and to obtain more information about the message

Written Communication

Organizations always need to communicate through writing as well Memos , letters , and other correspondences abound in offices , and supervisors must be able to create and approve effective written communication

Make a format for memoranda , a different format for letters to clients a different format for inter-office correspondence , and other templates for each form of correspondence

Keep your correspondences short and simple . Be brief and direct to the point . This will save your time and the time of whoever is your recipient

Mind the recipient of your correspondence attentively . Double-check designations and spelling of names to avoid any embarrassing mistakes

Check and re-check your business letters for proper grammar and punctuation

Write legibly . Better yet , have your correspondences formatted and type-set

Sign your letters individually . Avoid using automated signatures as they are impersonal

Gestures and Actions

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