Managing Knowledge and collaboration

Web 2 .0

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How do Web 2 .0 tools help companies manage knowledge , coordinate work and enhance decision making

Web 2 .0 refers to all web-based tools that permit audience participation networking and acquirement of information at ease for example wikis and group blogs . These tools facilitate crowd sourcing social networking and integration . Web 2 .0 carries out versatile roles of communication , collaboration , sharing and management of knowledge Through Web 2 .0 workers who are willing to share their knowledge and innovations are

linked together (Scott , 2008 . Knowledge is also shared as one is able to contribute or dispute ones idea on a given site . This enhances more research work as well as increment of knowledge

In the coordination of work , Web 2 .0 has allowed users to create their individual self-integrated networks . For instance in you Tube , an estimated 80 of the tens of millions of videos have been uploaded to be viewed or rated . Through creation of content on site , users get to invest , identify , pay attention as well as inform others about the site This enhances collaboration

As crowd sourcing tool , Web 2 .0 facilitates participation and sharing of forums . Through the effective use of Web 2 .0 , companies get the opportunity to develop systems and process that aid in driving motivation in product management , marketing , sales and support

Through the posting of various comments on the web regarding a certain company 's advert , blog or services , the company is able to view...