Managing in Hospitality Organizations

Managing in Hospitality Organizations : response approach to handling an organizational change Introduction

The role of management in an organization , especially employee management , is crucial and determines the performance and success of the organization . It is thus essential to measure and address employee apprehension towards any change of scenario within the organization This addresses employee management methods to bring about a change in their perception of a new scenarios as desirable and motivating . This involves bringing a strong shift from an intuitive stance of opposing change that stems for inertial comfort in

the current setup

This is centered on the decision of a hotel owner to change the target clientele of the hotel from international tourists to the high-end market . The five star hotel `Walkerhill ' is located in the suburbs , quite far from the International airport and has this disadvantage over its competitors in terms of location . However this change would possibly be met with resistance from employees and managers , many of whom have worked for about 10 years . This puts forth approaches and methods to amiably change the perception of employees and managers at two levels - the group level and at an individual level . The objective is to convince them to adopt the changes in full trust and enthusiasm and make the new setup a successful and high-performance driven one

The next two sections discuss methods that can be employed at a group level . The first section concentrates on interpersonal behavior in the organization . It suggests how manager and employee groups can be amiably convinced about the necessity for change by acquiring their trust and involving them in the decision making process , while keeping the change in place

The second section emphasizes on the importance of a good team and processes that help in bringing about the change productively . The third section addresses coping up with organizational change at the individual level . It describes how the owner and management can communicate with the employees to reduce apprehensions and stress about the impending change and make them comfortable

The fourth and last section describes the role motivation plays in bringing about a positive change and high performance within an organization . Organizational changes if implemented as a drive to seek higher goals that require increased challenges , positive change in atmosphere and a renewed recognition of individual performance and achievement , can transform the common apprehension into an openly received change

Group level Interpersonal Behavior in the Workplace

To convince the management , the owner must be able to communicate his ideas , logic and perceptions clearly . The owner might face some difficulty in bringing this change , since the managers have been around for long , and probably know their trade well as much as hold a strong affinity for their experience in the setup . However , there is an amicable possibility for this change . One of the things that the owner can do is gain the trust of his managers . However , it cannot be a calculus-based approach to trust or an identification-based approach - it...