Management Training/Orientation

THREE DAY ORIENTATION /TRAINING SESSION FOR NEW SALESCLERKS

OREIENTATION

There will be a one-day orientation for new Sales Clerks . The primary purposes of this day are to

Make the new Employee feel welcome and emphasize they are a critical part of the team

Introduce the Employee to Human Resource requirements , policies , and procedures

Introduce the Employee to their job , functions , and co-workers

Orientation will begin in the morning , with a break for lunch , and will complete in the afternoon . This is a complete 8 hour day . If the new

br employee is not able to attend a full-day session , this session may be split into two sections , to be completed on two different days

AM SESSION STRUCTURE

Introduction and Welcome - Supervisor , Manager , and HR Department Representative

Be sure to welcome the new Salesperson

Communicate the company 's philosophy that the salesclerks represent our company to the public and they are one of the most important people in our company

Introduce the salesclerk to their immediate supervisor , the department manager , and the human resources representative

Remind the salesclerk that if they have any questions during this time to ask

Human Resource Basics - Conducted by Human Resources Representative

work

Tax form completion

Personnel record completion

Direct Deposit authorization (if chosen by employee

Introduction to the Company

Who we are - company history

Our mission statement

What we do , and how the company is structured

Our multiple locations

Management across locations , within locations

Opportunities for promotion and working in multiple stores

Who to talk to with different types of concerns /problems Stress the commitment of the company to employee satisfaction

Company Policy Review and Acknowledgement - Performed by Human Resource Representative

Distribute New Employee Handbook . Review the following sections conditions of employment , punctuality , attendance , conduct , hours of work , overtime , and termination

In detail , cover the following company policies as they relate to the Salesclerk position : benefits , salary , job security , insurance , employee activities , breaks and lunches , holidays , vacation , sick leave , leave of absence , and tuition refunds

At completion , have employee sign form stating this information has been given to them and they have fully read and understand the company 's policies

Review the Sexual Harassment section of the employee handbook . Have employee sign form stating they have received , read , and understand this information

LUNCH BREAK

The lunch break is a time for the new employee to informally socialize with their manager , supervisor , human resources representative , and possibly fellow co-workers . The lunch can be either catered in , or the attendees can go to a restaurant for lunch . This is a time to help the new employee feel comfortable and part of a team . Casual conversation is encouraged , as well as allowing the new employee to ask whatever questions they choose

PM SESSION STRUCTURE

Overview of Position Responsibilities and Functions - Manager

of Job - focus on the Customer . Must emphasize that the customer always comes first . 3 Principles of Customer Service

A customer should never be looking for a salesperson to help them

A Salesperson must always...