Management-Performance Management/Balanced Scorecard in Public sector

The Balanced Scorecard Card in public sector organization : A case study of the Singapore Police Force Abstract

Performance management plays an important role in ensuring the that organisation 's growth is in line with the strategic objectives . It helps to identify any deviations in the growth of the company . Therefore there is a critical need to develop a system of performance measurement and management that ensures the organisation 's strategies for its objectives and goals are executed efficiently and effectively

The objective of this research is to identify a performance management

br model based on Balanced Score Card that can be used effectively within a public organisation . In to evaluate the effectiveness of the model , this is applied on a public organisation - Singapore Police Force

In the following research , the performance management model Balanced Scorecard is analyzed using the Singapore Police Force as a case study The research looked at the applicability of the current models and tools such as Balance Score Card in public organisations . The research further looked at the specific aspects that are different in case of Singapore Police Force that need to be taken into consideration while designing a performance management system in Singapore Police Force

The study shows that the Balanced Scorecard is an effective model for implementing in public sector organization such as the police . The research identified various factors such as culture , political factors type of employees and other factors influence the success of performance monitoring model

Preface

I would like to acknowledge the contribution of Mr . Antony Branson for his academic assistance in completing this research . I would also like to thank Mr . Malik A .Huwany , Head of Benchmarking and Improving section for providing critical information using the memorandum of understanding signed between Dubai police and Singapore police for sharing knowledge and best practices

This research specifically looks at the applicability of performance management models for public organisations through a case study of Singapore Police Force . There has been limited work on applying tools such as Balanced Score Card in public organisations and more so in Police Force . This research provides an evaluation of the applicability and identifies the various factors that needs to be considered while applying it in such environments

Having spend extensive period of time working for Dubai Police , the researcher has been interested in studying the different aspects of performance management . This led to an interest in understanding how these can be applied in such companies and how the public companies can take advantage of the principles applied in private companies

Table of Contents

TOC \o "1-2 " \h \z \u HYPERLINK \l "_Toc2 " CHAPTER 1 INTRODUCTION PAGEREF _Toc2 \h 4

HYPERLINK \l "_Toc3 " Background and Rationale PAGEREF _Toc3 \h 4

HYPERLINK \l "_Toc4 " Rationale for the study PAGEREF _Toc4 \h 6

HYPERLINK \l "_Toc5 " Aims and Objectives PAGEREF _Toc5 \h 7

HYPERLINK \l "_Toc6 " Scope PAGEREF _Toc6 \h 8

HYPERLINK \l "_Toc7 " Limitations PAGEREF _Toc7 \h 9 HYPERLINK \l "_Toc8 " Dissertation Outline PAGEREF _Toc8 \h 10

HYPERLINK \l...