Paper Topic:

Manage Quality Customer Service

The team will concentrate on checking out which articles of the company 's website - which we 'll now dub as GamingWebsite .com - actually generate more page views and positive comments . This will also go hand-in-hand with determining what the readers ' complaints are by sifting through the comments

Going out of GamingWebsite .com and scanning the worldwide web for any comments on the site will be tasked to another team . Since not everybody deem it necessary to leave a comment on the actual website and are sometimes taken to spreading their opinions via

other means (Ilett 2007 , this team will have to actively scan forums plus blogs and check out what the people are saying about GamingWebsite .com and try to thank the people for any praises posted . If utterly necessary , the members of this particular team will also rectify any damage a detrimental comment may cause this will be done through a polite and apologizing manner so as not to make the commenter feel attacked . Having this team is not only useful in knowing what the people are saying about the company but can also boost the company 's website . GamingWebsite .com 's constant presence on readers ' personal forums and blogs can make the readers feel important making them keener to spread word that the company 's website is not just another website because is aims to build a more personal connection

Also a must for getting reader preference is the installation of chat support , implementation of an e-mail us ' campaign , and dissemination of e-mail surveys . Right now , the only way a reader can communicate to a writer or administrator of the site is via article comment , making general comments , complaints , and commendations lost in article-related comments . Having a chat support and an e-mail us ' campaign will provide a venue...

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