MGT week 8 day4

Managing Resistance to Change

In the given case study , the three approaches that could overcome the resistance shown by both Sue and Scott are education and communication participation , and negotiation . The Action Research approach should be utilized in implementing the education and communication approach since nurses are expected to better understand the problem when approached scientifically . The five steps of the Action Research approach are very identical to the scientific approach of problem-solving . In the first step (diagnosis , the nurses will be asked for their reasons in resisting the proposed change

. Diagnosis will then be followed by analysis , the second step . Here , the responses will be analyzed with the help of a neutral party . The third step , obtaining feedback , should be accomplished in a meeting which will deal with their reasons and discuss the benefits of the change . The fourth step , action , will be undertaken once the nurses have been convinced . Sue and Scott should be involved in planning how the change should be implemented . The final step is evaluation , to be done within a reasonable time to see if the new setup is effective (Robbins , 2005

Participation should also be implemented using the Action Research approach . In this case , however , the team leaders or the nurses themselves should be directly involved from the first up to the final step . For instance , Sue and Scott should work with the nursing supervisor and the neutral party in identifying the reasons of the ER and the floor nurses . Then both of them will also be involved in the analysis stage . Their participation in the analysis stage will effectively hasten the process of collecting the feedback . Then Sue and Scott will likewise be involved personally in implementing the fourth and final stages of the approach , namely : action and evaluation (Robbins , 2005

Negotiation is the third applicable approach to the problem since the position of Sue and Scott as team leaders have placed them in a position of influence . The negotiation approach , therefore , could be implemented using Lewin 's three-step model . First , the restraining force that hinders the movement from the existing equilibrium ' should be overcome during the first step called the unfreezing ' stage . This could be done by offering both Sue and Scott an increase in their salaries . Then they will be made to move to a new status by letting them undergo a cross-training which would give them added qualifications and justify their salary increases . The final step is the refreezing ' stage where their salary increases becomes permanent as soon as the new arrangement is References

Robbins , S .P (2005 . Organizational Behavior (11th ed . Upper Saddle River , NJ : Pearson

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