Paper Topic:

MANAGEMENT

A Case Study of England 's NHS Direct

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4 ,163 words

A Case Study of England 's NHS Direct

Introduction

One of the most important functions of the government is to provide accessible , reliable and competent medical services to the people . In these precarious times when there are a lot of new diseases affecting the general public , it is important for the people to have an easy and reliable access to healthcare and medical services . This is the reason

why the government through its proper instrumentalities and agencies respond to existing medical demands and problems related to healthcare that continue to plague the people

In the United Kingdom , the British government established the National Health Service (NHS , one of the biggest public sector organizations of its kind in the world , to serve the medical demands and healthcare needs of the public (Flynn 2007 : 162 . Accordingly , NHS Direct , an integrated part of the National Health Service (NHS ) and funded by the government of the United Kingdom , was created in March of 1998 to provide public access to medical information , reassurance and guidance through an array of competent interactive services . This government agency has developed from small-scale pilots to being the biggest and most thriving healthcare and medical provider in the world

Through NHS Direct , the government has established an indirect relationship with the public , especially millions of patients it serves helping countless of people to becoming better informed of their healthcare needs and...

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