Paper Topic:

Literature Review

Running head : Literature Review

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University Course

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Literature Review

Introduction

Ballard Integrated Managed Services is a firm which provides hospitality services and food to various organizations . Currently , its major client is the Douglas medical Center and most of its employees are based in this hospital (School of Advanced Studies , 2004 . The firm has maintained a relatively good performance until recently , when signs of poor performance are beginning to appear . For instance , the operating costs have increased to 74 , yet the average costs have been between 50

br and 60 in the other months . This issue has been brought to the attention of the management with the aim of exposing the existing problems and finding solutions to them . This aims at assessing the organizational culture and structure with the aim of discovering inherent problems and recommending solutions to them

Background of problem

As stated above , there is an increase in the operating costs from an average rate of between 50 and 60 , to 74 . The increase in operating costs points to inefficiency in the company . Accordingly , a survey was carried out to assess the magnitude of the problem in BIMS as relates to the organizational culture , structure and communication channels . The findings revealed major problems in communication channels , motivation of staff , and relations between upper and lower management . These problems arose out of issues related to working conditions , skills training , shift scheduling , communication , remuneration and job security (School of Advanced Studies , 2004

These issues have not come to the...

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