Leadership and Organizational Psychology

Running Head : LEADERSHIP AND ORGANIZATIONAL PSYCHOLOGY

Leadership and Organizational Psychology

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Understanding Organizational Behavior is one of the key factors that contribute to a profitable business . Many facets of OB have been explored and one of those is the impact and the role played by emotion in all its undertakings . In Robbins and Judge 's book on the Essentials of Organizational Behavior , they identified factors that differentiated situational or job characteristics from disposition or personality characteristics . According to this book , these two factors should

be made an inherent part in an organization 's recruitment process specifically in employee selection as this would affect an employee 's quality of work as well as how the business will be perceived by its customers . One major factor discussed in the article is emotions as displayed in response to situations at work , which is expressed in varying ways depending on an individual 's personality . According to Robbins and Judge , identical emotional-provoking stimuli may elicit different responses among people . In some cases , personality is responsible for the difference and at other times , it is a result of job requirements (Robbins Judge , 2003 ,

.110 . Jobs are said to have made different demands on our emotions and whether an employee successfully meets the emotional demands of a given job depends not only on what emotions need to be displayed and their intensity but also on how frequently and for how long they need to make the effort (Robbins Judge , 2003 ,

.110 . This suggests that in some jobs , an individual 's personality need to be considered to determine the job fit . In the example given by the book , air traffic controllers , surgeons and trial judges are expected to be calm and controlled even in stressful situations . Thus , organizations should avoid hiring people who are constant worriers ' by nature since the job requires them to be as calm and controlled as possible . Failure on the part of the Human Resource personnel to detect this prior to hiring may lead to short term employment due to dissatisfaction or job burn-out . Emotion indeed plays a key role , in the work setting regardless of whether it 's situational or dispositional . In the case of a manager for example , he is expected to consider his emotions in making certain decisions inherent to his role as in the case of firing an employee . As stated in this book , the key to good decision making is to employ both thinking and feeling in ones decisions (Robbins Judge , 2003 ,

.111

Cultural influences also need to be considered in the organization 's dealings as this would influence what managers consider as emotionally appropriate . What is acceptable in one culture may be considered extremely unusual or even dysfunctional in another . It is important for managers to know the emotional norms in each culture they do business in so they do not send unintended signals or misread the reactions of locals (Robbins Judge , 2003 ,

.115 . A very clear-cut example cited in the...