Paper Topic:

Knowledge Management

Knowledge Management in the ExxonMobil Corporation

Abstract

This study takes a look at an overview of the knowledge management practices of the ExxonMobil Corporation . It is considered the largest Corporation of its type in the world , has freedom to choose its methods of knowledge management , and has the capital to hire the best to manage its systems . An overview of their system is examined with a couple recommendations

Knowledge Management in the ExxonMobil Corporation

Introduction : The company selected for this is the rather newly formed ExxonMobil Corporation , which merged from

the separate Exxon and Mobil Oil Corporations , in 1999 . These two giants merged to become what is now considered to be the supergiant in the oil industry - having the honor of being called the world 's largest publicly traded energy company . The expenditures of this new corporation billion in investments alone , in 2005 . Of this figure 700 million was spent on maintaining its technology leadership position , according to Exxon Mobil Corporation (NYSE :XOM ) Chairman and CEO Rex Tillerson (2005 , at the New York Stock Exchange .1

At the head of the IT Department of ExxonMobil is VP Patricia C Hewlett , who has gained many honors and worked at some of the top positions in a number of corporations . In an interview with Pam Baker (online interview , Hewlett describes her goals as the director of IT "The constant focus for me is maximizing IT 's contribution to ExxonMobil 's bottom line . That 's always a core objective . We constantly push to stay ahead of the competition , both in effectively leveraging information technology , and in efficient delivery of our core I .T services . We want to bring the right technology to bear , at the right time , on the right business opportunities , to create the maximum competitive advantage for ExxonMobil and its affiliates "2

Possibly The Best Knowledge Management System Anywhere

Such a statement is , of course , the bottom line of all knowledge management systems in any corporation , whether it be large or small Having the advantage of being able to invest more than just about anyone else into IT and Knowledge management , allows them the option of being able to build the best systems . Here are some of their features that Hewlett speaks of

1 . Developed their own system , which operates from a standardized desktop

2 . System permits access by both end-users and the support staff

3 . Strive for information availability on a 24 /7 basis - which means that the latest

information , even from the fields , becomes quickly accessible by those who need that data , enabling them to make decisions quickly

4 . A separate IT Manager works closely with their three main divisions

5 . All of their projects , which are generated from both the business side , and the IT side , are analyzed to make sure that they can benefit economically

6 . All projects are reviewed after completion to see what lessons can be gained from the experience - both pros and cons

Has Used Knowledge Management Successfully

While ExxonMobil uses a number...

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