Paper Topic:

Information systems

The IT Management Context

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The IT Management Context

The context of IT Management changes the definition of the variables involved in Information Systems Technology field . E-Commerce is a subset of the many areas controlled by the IT Management sector . Efficient management involves knowing the people , software , hardware , processes and business culture involved in the e-commerce venture . Managing these variables in a virtual setting like e-Bay is different and complicated than managing an actual whole sale company . Many factors influence the

br success of a virtual company . For the purpose of this paper , the following factors will be explained in the reference to e-Bay

The factors customer , employee , people and user , all overlap each other according to their functionalities played in e-Bay . The roles that define them uniquely are explained below

Customer : The main role player in any online marketing company . The customer is a person or a company that purchases goods and services from e-Bay . Customers vary in diversity , geographical location and demographically . Their profiles are updated according to their purchases . This helps the company to offer products that they will buy Learning about the customer is a crucial part of an online marketing company (McKinsey Company

Employee : Employees in e-Bay are all the people that are present the organization chart of the company . They range from software engineers to customer services . They are responsible for the smooth and efficient operations of the company . Together they make sure that the company runs in...

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