Individual assignment for INF6002-Informationa and knowledge management

Information and Knowledge Management : Key Issues Xerox 's Eureka and NASA 's Challenger Incident

In Partial Fulfillment to INF6002 Course

2009

Introduction

The group presented Xerox and NASA as case studies for Information and Knowledge Management concepts and processes . These two case studies are chosen for their unique experiences . It is not the focus of this material to compare and contrast the two cases . The objective of this material is to discuss how the key issues that were chosen by the group relate to the growing literature about Information and

Knowledge Management . Along with this , efforts to differentiate Information Management and Knowledge Management provide a better grasp of these two concepts , their practices and their roles in organizations

Xerox 's case focused on its organizations efforts to arrive at accessing its knowledge by transforming tacit into explicit . Prior to the establishment of its knowledge base system , in the form of Eureka II ethnographic work on Xerox employees provided an initiative for the company to grow an interest in managing its organizational learning

The key issues from this study were identified . Andrew Cox 's investigation of Xerox 's Eureka system and its inception seems to indicate that knowledge management is a re-packaged concept of information management . The employment of Orr 's ethnographic work implicates a possibility that the organization used this innovation as its own rebranding tool (Suchman in Cox , 2007 ,

. 7 . Furthermore the group inquires about the concept of communities of practice (CoPs as a more promising alternative to...