Indirect Letter

ProCom

3636 Mills Road

Eden , MS 39117

Mrs . Robert Biden

330 Smith Lane

Groves Corner , MS 39118

August 22 , 2010

Dear Mrs . Biden

We would like to thank you for your letter in concern to the repair of your car CD player . ProCom is a company dedicated to the satisfaction of our customers . We believe in integrity , honesty and , above all customer service - this has been our motto since the establishment of this company . We hope that , thus far , our service has been incomparable

We have

looked at the problem with your returned purchase of the car CD player . It appears as though a liquid had been spilled in it at some point . We can repair the CD player and have it working perfectly again Unfortunately , the warranty has already expired on this item so we cannot repair it free of cost

We are sorry if there was any dissatisfaction with this product however , we would like to remind you that you have 30 days to return any purchase you make here at ProCom , if you are not satisfied for any reason , for a full refund or store credit

If you have any further questions or concerns , please do not hesitate to contact us . We would be happy to assist you in any way that we can

Yours Truly

Ned Jones

ProCom Customer Service Representative...