Paper Topic:

ISO 9000

A situation where ISO 9000 has been used to improve processes in a company can be gleaned from the case of Glasvan Great Dane , a supplier of trailers , parts and services in Ontario , Canada (DePillo , Melone Warkentin , 2004 , pp . 113-115 . Glasvan used ISO 9000 in order to improve internal processes , satisfy its customers , and delight them so that Glasvan can benefit for repeat orders or businesses . The benefits of ISO 9000 to Glasvan are detailed below

First , Glasvan used ISO 9000 to accurately get orders , specify needs and deliver trailers to customers

(DePillo , Melone Warkentin , 2004 ,

br 113 . A Glasvan team analyzed the order-taking process and identified several issues relating to writing orders . By helping its employees write orders clearly , Glasvan was able to reduce interest costs substantially by 50 percent without pouring in additional investments . The changes needed to resolve these problems were not costly rather , they involved clarifying responsibilities and instructions throughout the business . This included a delay notification sheet and reviewing wholesale statements more regularly to help identify which trailer orders were being held up ' Paul Cobham of Glasvan and Warkentin said (DePillo , Melone Warkentin , 2004 ,

. 113

Second , Glasvan integrated its marketing approaches for its products and services . Key managers from sales , parts , and service studied the internal communications systems . They concluded that there had to be a common platform for sales , services and parts (DePillo , Melone Warkentin , 2004 ,

. 114

2 . For buyers , ISO 9000 gives them the assurance that the suppliers that do...

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