Human Relations

Human Relations -Research

1 .Abstract -Summary of the report

It is better to have a world united , than a world divided . But it is better to have a world divided than a world destroyed ' said Mr Winston Churchill , at the time of the second world war . He was making the management principle of the highest level , relevant to the conditions obtaining then

The orchestra can not give the best music if its drum are muffled . The two can not walk together , unless they are agreed . This is human relations , sometimes also

called public relations , is all about

The employees of a company manufacturing Christmas decoration items numbering about one hundred , threatened to go on an indefinite strike demanding 50 wage revision . The timing of the strike was most unfavorable to the employer . The Company had s worth one million dollars of the various decoration items . Raw material for the full quantum of the had reached the company and the must be completed within two months , as otherwise , the Letter f Credit with he Bank , would expire and no further extension of the date of delivery was possible

This report gives the details , how the situation was challenged

2 .The Win-Win approach for negotiations

The problem before the management was like an approaching avalanche . In the prevailing conditions , the 7 day 's notice period or strike given by the employees was a matter of their generosity and goodwill , it needs to be emphasized . They could as well have gone on a lightning strike Moreover , in then 7 years history of the company , the impending strike was for the first time

The sudden strike notice from the normally co-operative employees set the management thinking . After discreet inquiries and investigations , it was found that some of the `outside ' left-wing trade unions were bent upon creating unrest among the employees

The management took a defensive posture by taking a practical view of the situation viz

a )The company will suffer huge financial losses plus the loss of goodwill of the valuable client , an importer , who bought huge quantities of goods , every year

b )If the outside trade unions got a foothold , it meant that you invite recurring future troubles

c )The company , on no account , is in a position to give a 50 increase in the wages . Negotiation under the circumstances was a delicate issue . It was like fighting with a double-edged sword

Prof . E . Wertheim , College of Business Administration , North Eastern Universities , in his , Negotiations and Resolving Conflicts An overview ' makes the following observations

In a successful negotiation , everyone wins . The objective should be agreement , not victory

Every desire hat demands satisfaction and every need to be met-at least potentially an occasion for negotiation whenever people exchange ideas with the intention of changing relationships , whenever they confer for a agreement , they are negotiating

The tough posture of the employees was a matter for serous concern However , the chosen representatives of the employees were willing to come to the negotiating...