Hotel facilities

_ Hotel Facilities

FACILITIES AND RATIONAL

For a multinational hotel chain , there is need to maintain quality standards for organization to live- up to their brand equity and customers expectations . However , as hotel proposed to be a 3- star hotel , we need to take care of the costs and need not go overboard in promising amenities and services . Moreover , as per recent report (1 occupancy in London hotels has come down form 80 to 75 with respect to other European cities in 2001 to 2002 period . East end of London is

right place to open a new hotel as next four- five years going to have lots of business activities prior to 2012 Olympics . During Olympics spectators load going to create havoc on cities infrastructure and demand from visitors would result is substantial shortfall of rooms

As costing and other business case related evaluations are done separately , below is the detailing of key elements of hotel facilities infrastructure and amenities for a three- star hotel for business clientele

Features of rooms : In a 200- room hotel , there is need for gradation of quality of rooms to cater to spectrum of customer pro . Rooms need to be premier and ordinary quality , however , allocation in the categories to follow pyramid structure of the target segment . Plan for maximum number of ordinary room , with 80 (160 units ) coverage , 15 (30 units of executive suites and 5 (10 units ) of presidential suites . Suites can be on higher floor which can give better view of the city / upcoming stadium / river

Hotel room is most critical interface of the hotel with the customer in building impression and to ensure `recall ' and `re- visit . Below are the key aspects of the room amenities

Decent size (6 ft 7ft ) bed with access from both sides , ample number of cushions / pillows (hypo allergic , reading lamp from behind wall

Study table made of good quality wood . Chair with arm rest and robust cushioned back support for prolonged working . Table to have lamp and stationery . A detailed road map of London and transportation network would be great help to travelers

Comfortable couch to stretch legs after days work , centre table to place office bags etc , soothing paintings on the wall , cupboard with ample hangers , shoe- shine etc

LCD Interactive TV / Entertainment system with access to business channels , individually controlled AC , internet connectivity , business s and magazines , phone facility , safe deposits box , tea / coffee making unit and complimentary mini bar

Bathroom : 24 hour hot / cold running water , fitted with overhead shower bath tub , WC . Along with other toiletries , shaving kit for business traveler , dryer , magnifying mirror , bathrobes , in- room slippers , 24- hr laundry service

Fire alarm : Each room required to be equipped with fire alarm , which is moral responsibility of hotel owner , moreover , it is statutory requirement . Alarm need be quite sensitive to smoke , and alarm must be audible to authorities and residents to take up proper cover . `Water sprinkler ' is option worth trying depending on the budget . Sprinkler would help...