Healthcare informatics

Name Family Medicine Clinic (FMC Overall Problem

Most of the staff and physicians working in FMC are not satisfied with their EMR system Their negative views are directed towards seeking a replacement for the system This is different from the general consensus among physicians and hospital staff reflecting a general feeling of satisfaction in their systems Family Medicine Clinic (FMC In to understand EMR 's impact on an organization , the following should be considered

organizational context critical success factors (CSF

The above factors affect the perception of either success or

failure of the EMR Critical Success Factors In FMC , there is no system champion who leads other physicians and staff members in using the new system This problem represents 25 percent of FMC 's adaptation problems with EMR Physicians dictate how the notes of patients would be kept , and physicians prefer using medical records rather than the EMR because they like the former 's format better There is a lack of an able physician who could take the lead in implementing the new EMR system Critical Success Factors 1st Alternative : System Champion

In other organizations , the EMR system was perceived to be successful because they had a physician who worked as a major advocate to help people within the organization to overcome their apprehensions with the system The system champion undertakes to study the system so that he could assist others in learning it Critical Success Factors System Champion

FMC should imitate other organizations who have a system champion , who is considered a leader The system champion has the following good characteristics Knowledgeable Well-respected Powerful Committed Critical Success Factors Another 25 of the problem in FMC is that there is no local technical support available Only the Physician 's Assistant (PA ) is comfortable with using the templates used in the new system , while physicians dislike using them Users find it difficult adjusting to the new system , and there is no one helping them with the transition

2nd Alternative : Availability of Local Technical Support

FMC should hire a person with technical knowledge skills on the new system An EMR system requires the presence of someone with sufficient knowledge , experience and practice with the system There must be a person who has knowledge of the intricacies of the software and hardware He must know how to handle network problems Critical Success Factors The third 25 of FMC 's problem is that its staff had very inadequate training on the system Physicians only had less than 2 hours of training before actual implementation of the system Nurses only received 3 hours of training prior to implementation Nurses feel that there is no one to turn to when they experience problems when using the system The experience was described by one of the doctors in this wise : It was as if we were just thrown in the water and expected to swim Critical Success Factors 3rd Alternative : Training

Staff who would be using the system needs initial and ongoing training Lack of...