Healthcare Performance Management Systems

Introduction

In defining performance management , Ahn (2001 ) state that , performance management is a practice that contributes to the effectual management of workers and work teams so as to attain high standards of organization performance . Thus , it creates shared understanding regarding what needs to be attained and a manner in which to lead workers which will guarantee that they attain these high standards . Ahn (2001 ) adds that performance management is a strategy which is related to each activity performed in the organization formulated in the framework of its human resource management policies

, values and communication channels theless , the strategy differs with each organization . Individual organization will have to carryout a research to determine the best performance management system that would be the best for the organization and its business environment . Ahn (2001 ) further asserts that , it is most doubtful that a single system would solve all their requirements . This report will examine how balanced scorecards are used in the cardiovascular department of Miriam hospital , one of the well known hospitals in America

Explaining balanced scorecards

Balanced scorecards can be explained as a management tool or system that outlines the strategic objectives of an organization into performance metrics in four viewpoints these are , financial , customers , internal process and leaning as well as growth . These four viewpoints offer pertinent feedback as to how best the strategic objectives are being carried out so that the necessary adjustments can be undertaken However , not all organizations are able to successful implement and use balanced scorecard

The...