Health Care Management Situation

Running head : HEALTH CARE MANAGEMENT

Health Care Management Situation

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Health Care Management Situation

Introduction

This provides information about the health care management need at ABC Healthcare . Stress among employees is identified as the most prevalent issue in ABC Healthcare . The identifies health care management issue at ABC Healthcare and proposes a framework to solve the problem . The also outlines a plan for the implementation of the framework . At the end , the presents some pitfalls that are expected to occur after the implementation

of the framework and solutions to all the pitfalls are provided

Case Study : ABC Healthcare

Background

This case study is with a health care provider named as ABC Healthcare with 85 employees including doctors , nurses , paramedical staff and other staff . Recent years have been difficult in their market and as a result the last two years have seen a considerable fall in earnings

This had resulted in cost reduction through rationalizing facilities and redundancies . ABC Healthcare had therefore undergone considerable change , which had been unsettling for employees . It was accepted that people do not like change and often found it stressful . They had also found that redundancy rounds were stressful for those retaining their jobs

Identifying Stress

ABC Healthcare analyzed sickness absence data on a regular basis . The purpose was to identify those people regularly absent for short periods in to refer them to occupational health . It was not felt however that absence data was a useful indicator of stress in the workplace This was partly because absence always decreases when redundancies are announced

It was also felt to be the case that stress-related absence was not usually attributed to stress . GPs will call it something else because employees feel there is still a stigma to mental health problems . They fear it will increase the likelihood of redundancy or it may affect promotion prospects

Despite this , ABC Healthcare was aware that there was a morale and stress problem among staff because of the prevailing environment of cut-backs and change . To better assess what factors were contributing to poor morale , they undertook an employee satisfaction survey . This did not ask whether people were under stress . In a redundancy situation this was thought to be obvious

A random selection of 20 employees were taken and the questionnaire was completed anonymously . A number of management workshops with the Managing Director were held to look at the results . This clearly indicated that poor communications in one form or another was a key contributor to low morale and stress . Employees felt ignored and prevented from using their talents in the most effective way

Literature Review

Individual-focused stress management interventions (SMI ) target individual workers and generally seek to enhance their ability to cope with occupational strain . In recent years empirical research into such interventions has burgeoned . Reviews of the area often conclude by pointing to the shortcomings of these studies such as short-term evaluation periods , a restricted range , and poor operationalization of...