HRM - individual case study

Introduction

The Mountain Lodge resort is one of the best hotels in Melbourne Australia . It is owned by the Hudson family and currently being managed by two brothers of this family . With over 80 staff , the hotel has expanded its operations to many other locations in Australia and most of the tasks have been going on smoothly especially at the tenure of the Paul Wendt who was the resident manager in the hotel . After his resignation 12 months later , all operations failure as the brothers thought that they would propel the hotel

themselves without the professional assistance . Apart from managerial problems , the hotel is faced with challenges of recruitment , selection , retention , evaluation planning , control and general organizational culture within the hotel

Problems and issues facing Mountain Lodge Resort

Unskilled employees and recruitment problems : The Company through the management of the Hudson brothers has failed to get hold of skilled employees to run through all the sectors of the hotel . Lack of properly trained employees automatically affects the financial achievement of the organization with relevance to quality of services offered especially at the restaurant . The Hudson brothers have completely failed to ensure that there is professionalism in selection and recruitment of qualified employees . They have gone up to the extent of recruiting individuals who cold-call inquiring for vacancies (Mark , 2001

Lack of a qualified hotel manager : A good manager , just like Wendt , was able to harmonize all sectors within the organization . First of all , to have things done , the brothers cannot effectively carry out their duties as the managers of the hotel without professional advice . Although the Hudson family has an organized legal structure , it has not been able to utilize strategic management in its human resources and the workforce (Hoyer , 2001

Losses and poor financial performance : People don 't work unless they receive pay work done . It is therefore the key to employee satisfaction Managers normally use financial rewards to improve their worker 's performance . Good salaries equally translate to better work . Every worker would want to continue working for an organization which pays him or her well (Hill , 2005

Job security : There is little or no job security at this hotel at all because of the fact that most of the employees work as casuals at the hotel . The primary driving force an individual centres on while working is the ability to retain the job for as many years as possible . Personal organization and family budget go in line with job security concerns When an employee is confident of his or her job security at the workplace , his performance is far much better than a case where he or she is not sure of being retained in the next year (Ann , 2003

Lack of motivation : People don 't work unless they receive commensurate pay for their work done . It is therefore the key to employee satisfaction and particularly motivating the hotel workers . Managers normally use financial rewards to improve their worker 's performance Good salaries equally translate to better...