Given by the client

Managing multiple dermatology offices

Teresa Tolliver

Dr . Mark Miller

GSL 620

1st June 2009

TABLE OF CONTENTS

TOC \o "1-3 " \h \z \u HYPERLINK \l "_Toc4 " Section 1 FOCUS AND FRAMING PAGEREF _Toc4 \h 3

HYPERLINK \l "_Toc5 " 1 .1 Introduction PAGEREF _Toc5 \h 3

HYPERLINK \l "_Toc6 " 1 .1 .1 Research Scenario Locations PAGEREF _Toc6 \h 3

HYPERLINK \l "_Toc7 " 1 .2 Aims and Objectives of the Research PAGEREF _Toc7 \h 6

HYPERLINK \l "_Toc8 " 1 .3 Organization of the Report PAGEREF _Toc8 \h

9

HYPERLINK \l "_Toc9 " Section 2 : DECONSTRUCTING THE LITERATURE PAGEREF _Toc9 \h 10

HYPERLINK \l "_Toc0 " 2 .1 Action Research PAGEREF _Toc0 \h 10

HYPERLINK \l "_Toc1 " 2 .1 .1 Action Research basics PAGEREF _Toc1 \h 10

HYPERLINK \l "_Toc2 " 2 .1 .2 Action Research in Organizations PAGEREF _Toc2 \h 13

HYPERLINK \l "_Toc3 " 2 .2 Leadership PAGEREF _Toc3 \h 17

HYPERLINK \l "_Toc4 " 2 .2 .1 Leadership Basics PAGEREF _Toc4 \h 17

HYPERLINK \l "_Toc5 " 2 .2 .2 Leadership in Business PAGEREF _Toc5 \h 18

HYPERLINK \l "_Toc6 " 2 .2 .3 Leadership and Emotional Intelligence PAGEREF _Toc6 \h 20

HYPERLINK \l "_Toc7 " 2 .2 .4 Types of leadership PAGEREF _Toc7 \h 21

HYPERLINK \l "_Toc8 " Section 3 : METHODOLOGY PAGEREF _Toc8 \h 25

HYPERLINK \l "_Toc9 " 3 .1 Literature review PAGEREF _Toc9 \h 25

HYPERLINK \l "_Toc0 " 3 .1 .1 Collection of data PAGEREF _Toc0 \h 25

HYPERLINK \l "_Toc1 " 3 .1 .2 Analysis methods PAGEREF _Toc1 \h 25

HYPERLINK \l "_Toc2 " 3 .2 Design...