Executive Summary

The current business environment is characterized by high competitiveness so that the process of managing change must be standardized . It is believed that the action plans that have been formulated will maximize the efficiency in managing change . The biggest hindrance to efficient change management is employee resistance . They have been building experience and expertise in their respective areas and now as a result of managing change the traditional fields of experience and expertise will have to be abandoned . The employees are also not sure whether they will be able to cope with

the new processes most of which will be more technical in change . Therefore the management has to communicate with the employees extensively in order to create confidence that managing change is feasible . This framework is provided by the action plans formulated by the management at Best 4 Business Communication Limited . The company must implement the change initiatives as a result of the technological and managerial changes that have been taking place in the telecom industry . The action plans provide an effective framework for managing change

The telecom industry is characterized by a fast pace of change in business practices . There is increasing integration between technology and business processes . The action plans that have been developed under the `Driven Business Development ' change initiative will facilitate this integration to a greater extent at the company . The action plans ensure that the change initiative will be implemented in alignment with both internal and external factors . As a result the action plans...