New Employee Training

New Employee Training

1 . Needs assessment : What types of issues might indicate a need for training ? From what sources would these issues be identified ? If you were a training manager , how would you prioritize training needs from these sources

For most people the workplace is the site where workers learn to modify their performance and to understand their roles , including their gender roles , in the structures and interactions of the organization . In this respect , job roles , position within a hierarchy and inclusion or exclusion from career ladders contribute to people 's

expectations of their own and others ' potential to learn . Workplace learning is of central importance and a crucially important site for learning

In recent years , much attention has been given in industrialized nations to the potential efficiency gains for manufacturing enterprises of adopting new "leaner " production practices and more systematic approaches to product "quality management " Common examples of the objectives pursued under these headings include faster turnover of stocks of components and work-in-progress lower product reject rates improved communications between design , engineering , and production departments a reduction in the number of suppliers and the imposition of higher quality standards on incoming raw materials and components

In many cases , this search for efficiency and product quality gains has been associated with changes in work organization designed to secure higher levels of task flexibility among production workers and greater involvement of such workers in day-to-day decision making and performance improvements

a . A supervisor requests training on the specialized technology required by five of his employees

A supervisor can identify the need of training to compete effectively with specialized technological training for Warehouse Material Handler Organizations can respond swiftly to their competitive environment through improved quality of products reduced costs as a result of the reduction in wastes , scraps , reworks , and inventory increased level of dependability . It requires a better coordination of activities since the production systems are highly integrated and a technological link can be established with suppliers and dealers

As we move toward ever more advanced technologies , the labor force must be retrained . This training should not only expose workers to the technical matters surrounding the new process but also to the new focus of the organization . They have to be made aware of the importance of advanced technology in improving work methods and in remaining competitive . Employee commitment to the new process is imperative Advanced technology by itself adds little or no value to an organization . There must be organizational as well as employee commitment to exploit the technology to the maximum . For example , with increasing use of computer-integrated manufacturing

b . The customer service manager reports a sudden increase in calls about poor handling of repeat complaint calls

The after-market is concerned with maintaining customer satisfaction by assuring fitness for use of the product over its lifetime . As product complexity increases there tends to be a higher incidence of field problems . Most of the problems concerning to poor handling are attributable to factors such as inadequate operating or maintenance...