Employee Evaluation Report

Employee Evaluation Report

IV . Evaluation of Performance and Accomplishments

Budget cuts ranging from 9 to 12 percent , worsening exchange rates , and increases in our operating costs were particularly effective incentives for the Mission to marshal its resources in an organized fashion and to seize the opportunity to implement fundamental changes . This allowed us to operate better with the fewer resources at our disposal

As one of our principal collaborative management initiative team members , Jamal Lewis helped conduct the business case and process mapping analyses of our logistical support operation and identified

br concrete steps that we could take to improve service delivery while reducing costs in the two highest ICASS cost centers : Information Management and General Services

A comprehensive analysis of the mail delivery process and all costs associated with mail delivery services , as well as the mail room operational expenses revealed that we were wasting money every year just to have the mail dropped off and picked up at the Embassy by a local contractor . The local contractor would pick up our mail at the airport drive it to the Embassy , and pick up all outgoing pouches for drop off at the airport . Our mail room staff would break down the daily shipment segregate Helsinki 's mail and that of our serviced Russian and Baltic posts , slot the Helsinki mail , and then drive the serviced post 's mail which was approximately 80 percent of the daily load , back to the Embassy warehouse ironically located near the airport

In the summer of 2007 , Helsinki consolidated the APO mail room operation into the Embassy 's warehouse , terminated the local delivery contract , and assumed daily pick up and drop off responsibilities . We did not need to increase the ICASS staff and we anticipated saving USG 100 ,000 in FY 2008 . Moreover , in the interest of transparency and equitable distribution of costs , we intend to reach out to our serviced posts with a detailed cost breakdown of the services we are currently providing at essentially no cost to them , and seek the appropriate ICASS reimbursements

Jamal successfully guided the full network upgrade of the Mission 's classified system through the Global Information Technology Modernization (GITM ) process , while simultaneously coping with two separate , prolonged staffing gaps in key IM portfolios . With his organizational tactics and knowledge , he reviewed the project 's scope of work , verified system requirements data , completed required questionnaires , and delegated duties among the four-member upgrade team appropriately . He communicated clearly and effectively with more than 70 customers in our classified account to significantly reduce the size of their holdings and email inboxes . He explained that if these were not reduced , there would be a higher risk that their data would be lost or corrupted . Heeding this advice , our customers complied , holdings were reduced , and the project proceeded accordingly

Jamal also used the GITM upgrade to strengthen the IPC staff 's problem-solving capabilities by building team members ' self-confidence securing additional training in GITM-related courses and network security management , and encouraging them to engage...