Paper Topic:

Emotonal Intelligence in Workplace

Running Head : Emotional intelligence at the work place

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Emotional intelligence at the work place

Introduction

The emotional intelligence field is a very new area of study in psychological research . The definition therefore is varied and is constantly changing . It was only in 1990 that Salovey and Mayer came up with the first published attempt in trying to define the term . They defined emotional intelligence as the ability to monitors one 's own and other feelings and emotions , to discriminate among them and

to use this information to guide ones thinking and actions (Salovey

br Mayers , J .D , 1990

Emotional intelligence to a larger extent involves emotional empathy ' which is the ability to concentrate on one 's emotions and recognize mood both of themselves and others . It further describes how well one is able to adapt to various life challenges like stress and difficult incidences . It also involves the ability balance honest expression of emotions against courtesy , consideration and respect This would obviously involve possession of some level of good social and communication skills . HYPERLINK "http /www .zeroriskhr .com /Articles /EmotionalIntelligence .aspx http /www .zeroriskhr .com /Articles /EmotionalIntelligence .aspx

Emotional intelligence is often times measured using the Emotional Intelligence quotient (EQ ) which is more of a of the capacity or ability to perceive , then assess and eventually manage one 's own and others emotions , To date there are 3 main emotional intelligence models which include

Emotional intelligence Model based on Trait

Emotional Models based on Ability

Emotional intelligence from Mixed models

i ) The Trait Emotional Intelligence model

Trait emotional intelligence refers to a collection of behavioural temperaments and self- awareness regarding a persons ability to distinguish , develop and utilize emotional based information ' where the trait emotional intelligence should be measured within the framework of an individuals personality

The trait emotional intelligence is measured by several tools of self-report and include the EQ , the Six seconds emotional intelligence assessment , the Swinburne University emotional intelligence test (SUEIT ' and the Schuttle self report emotional intelligence test (SSEIT .A trait emotional intelligence questionnaire (TEIQUE ) that is in 15 languages was designed specifically in an open- access manner to measure EI compressively ii ) Emotional intelligence model based on ability

Salovey and Mayer revised their earlier Emotional Intelligence definition and upgraded it to read as the ability to recognize emotion , assimilate emotion to impede thought , comprehend emotions and regulate emotion to promote growth on a personal level (Mayer , J .D Salovey ,

,1997

This model upholds emotions as vital information sources that enable a person to make good use of the social environment . According to the model , an individual 's ability to process emotional information varies from one person to another and certain adaptive behaviours manifest themselves in this ability . The model thus goes further to propose four ability types that include

Perceiving of emotions

Using of emotion

understanding emotions and

Initiating the emotions

Upon the development of this model , it heralded the development of a measurement instrument that was named...

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