WHAT IS THE EXTENT OF EMPLOYEE SATISFACTION IN DHL??

To What Extent is Employee Job Satisfaction at DHL (Name (Course Name (Tutor (Date

Introduction

Background to the Problem

DHL is an international logistics company that provides delivery services worldwide with over 4700 offices , a fleet of approximately 72000 vehicles and the number of aircraft is approximately 350 and operates in over 200 countries worldwide . With the number of destinations ranging above 120000 the number of employees is immense and therefore employee satisfaction is significant . The logistics and delivery services industry worldwide is a very competitive business and therefore p

Statement of the Problem

Employee job satisfaction still remains a very important topic in the facet of organizational behavior . Realization that a satisfied employee is highly likely to perform better than unsatisfied counterparts has made social scientists to attempt establishing the factors that lead to higher employee job satisfaction . In addition , it is important to establish the relationship that subsists between a particular variable and overall job satisfaction . The problem is to evaluate if there is any relationship between gender and overall job satisfaction , age and overall job satisfaction , tenure and the overall satisfaction of the employee , position and overall satisfaction , and lastly , the relationship between the extrinsic /intrinsic variables and the employee satisfaction

Purpose of the Study

The purpose of this phenomenological descriptive mixed method study is to discover using face -to- face interviews the perception and level of Job Satisfaction of employees of DHL and to explain using a Pearson Correlation ' the influence of demographic factors (age , gender educational...