Deming and the Orgin of Total Quality Management

Running head : Deming and the Origin of Deming and the Origin of [The name of the writer appears here]

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W . Edwards Deming , who died in 1994 , is measured by many to be the founding father of the quality movement . He is conceivably the most extensively recognized of the gurus , both within and outside the quality field . The foundation of Deming 's approach can be seen in his statistical background as well as his training in the science of physics . These fundamentally `hard ' sciences footed in

scientific method will have informed the development of his early approaches . It has to be acknowledged that they continue to make a major contribution to work in the field of quality (Brad Jackson , 2001

Deming 's fourteen Principles for Transformation

The first three principles - creating constancy of purpose , adoption of a new philosophy and ceasing dependence on mass inspection - may all be observed as focused on the cultural aspects of the organization . The first principle is intended at forming a `team ' type of environment where all are working together towards a common objective . It needs the management to commit themselves to accomplishing ever-improving quality as a main aim of the organization

The second principle , that of embracing management learning and a leadership-based style of management , concerns acceptance by the management that the accountability for developing and attaining the changes is theirs . It requires explicit recognition by management that the workers are not necessarily to hold responsible for quality deficiencies . This may well require a remarkable change in both words and actions on the part of management , mainly if they have been accustomed , as so many are , to pushing the blame down through the hierarchy

The third principle , ceasing dependence on mass inspection by building quality into the product , needs a further remarkable change in management approach and has most important implications for issues for instance organization structure and information management . A simple abandonment of mass inspection not supported by changes in other aspects will potentially be devastating (Michael Best , 2001

The fourth principle , that of no longer awarding business on the basis of price somewhat than unit price of a sub-assembly or part is merely a fraction of its potential cost (or value ) to the organization . For instance , a part which has the lowest unit cost may carry with it a high level of rejects . This leads to either high inspection costs to identify poor-quality parts or a poor quality of finished product , leading in turn to high inspection and rework costs , and potential for product failure in the hands of the customer

Several aspects need to be measured in the identification of the cost of a purchased item . These may comprise unit cost , quality (failure and reject rate , inspection costs , inventory costs and accessibility in the manufacturing environment - i .e , the impact of the supplied item on labour and other costs . The other aspect which has to be measured is the purchase of items which support the manufacturing...