The Customer Service Perspective

The Customer Service Perspective

For this assignment , consider Indus Motors mission and strategy from the perspective of its potential , prospective , and present customers . In this section of the assignment you 'll begin to identify objectives and measures relevant to that perspective

Assignment Expectations

Once you 're reasonably clear on what 's involved , think about Indus Motors and its customers /clients /users /service recipients /whatever-you-wish-to-call-them , and then

Identify at least three objectives for the organization 's customer service perspective and show how they relate to the mission , vision and strategy

of the organization

For each objective , develop at least one meaningful performance measure (metric

For each objective , identify at least one expected level of performance (target

For each objective , identify at least one new action or program that needs to be developed to ensure successful implementation of the organization 's strategy (initiative

Comment briefly on the relationships of the customer service objectives that you 've identified here to the financial objectives that you identified in your previous assignment . How do they help to fulfill those objectives ? If they don 't (and they don 't have to , what makes them more important than objectives that would relate to finances

Here 's a table that you may wish to copy and fill in (the boxes are expandable - take all the space you need to be complete in your s . No more than 2 pages should be necessary

Objective Measure Target Action

Enhance productivity and reduce costs , thus increase profits

Indus Motors Company (IMC...