Customer Service in Non-Profit Organization

Running head : NON PROFIT ORGANISATION

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Outline

Introduction to the concept of nonprofit organization

Discussion on the market involvement of a nonprofit organization

Discussion on stakeholders ' relationship management in ensuring the success of nonprofit organization

Conclusion

Customer Service in Non-Profit Organization

Introduction

Unlike other business organization , a nonprofit organization is not established to make profits but to achieve such objectives as helping its members to meet their needs , helping the poor through charity work offering humanitarian services and so on

. However , such organizations are organized almost the same way as the profit organizations entities They interact with various economic , political and social environments comparable to those faced by profit making organization . Nonprofit making organization stakeholders include donors , staff , volunteers management , clients , and program participants as well as the government The society at large , where such an organization is operating , also greatly influences the operations of the organization . The success of nonprofits organization will greatly be influenced by the interaction of all these stakeholders . The organization should also focus on giving values to its services , ensure healthy relationships with donors who are essential in sponsoring its activities as well as fostering more relationships with new stakeholders , and ensure good reputation in the society where it operates ( Tschirhart1996 Drucker 1990

Involvement in market activities

Nonprofit organization as a way of financing their activities offers services to their customers . They usually charge a certain fees , or a lower price which is not directed towards profits objective . Customer service in...