“ Critically analyse, making reference to academic models and project management principles, the human resource management implications of the construction and ineffective opening of the Terminal 5 at Heathrow Airport.”

May 1 , 2009 Terminal 5 at Heathrow Airport Name University Course and course code Tutor Date : May 1 , 2009 Terminal 5 at Heathrow The human resource department is concerned with the activities of recruitment and retention , as well as training and rewarding performance among many other functions . There are a number of models such as outsourcing , strategic alliances and electronic commerce , that British airways applied in its project at Heathrow in association to the project management principles . The human resource implications will be analyzed on this basis . The newly opened terminal 5

of Heathrow has been reported to be experiencing a number of management and operational difficulties , whereby more than 25 flights have been cancelled leading to inconveniences amongst its customers (Armstrong , 2003 , pp , 116 Human resource management implications The failure of terminal 5 at Heathrow demonstrated the following implications (Armstrong , 2003 , pp , 116 Lack of adequate human resource training and development programs Indicator of lack of contingency plans , that should have outlined the time goals of terminal 5 project Lack of involvement of all the members of the organization that could support free flow of information within the organization Lack of customer focus Its a learning experience Human resource management implications contd Failure in carrying out the strategic management programs Lack of basic ideas on the business concept being practiced . The project did not have enough definition leading to inappropriate actions being undertaken The project demanded that a single leader be identified to direct its operations Appropriations in relation...