Crew Resource Management

Running head : CREW RESOURCE MANAGEMENT

Crew Resource Management

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Crew Resource Management

Introduction

Cabin crew forms an important part of flight operation . They take the responsibility of the people aboard an aircraft . For a long time , cabin crews have been criticized for taking causal approach to aircraft safety leading to death of thousands of people . It is due to increased incidences of human error in aircraft accidents that led to development of Crew Resource Management (CRM ) concept . Thanks to CRM , today 's

br flights and cabin crews are quite different from those of early days of commercial aviation . The captain in the aircraft was once taken to be the God ' during flight had his decisions and commands were not questioned . There was very little input from pilots because it was assumed that captain knows all and it would appear disrespectful to question the decision of the superior . This kind of relationship did not go well with civilian cockpits and the number of accidents which could be attributed to cabin crew errors increased . Airline accidents that were related to pilot errors claimed hundreds of lives and the knowledge of cabin crew on handling flights came to be questioned . For example in 1978 , United 171 ran out of fuel flying over Portland and unfortunately this was not noticed even by the cabin crew until it was too late . In 1982 , Air Florida 90 failed to be properly de-iced and it crashed shortly after it had taken off from Washington...