Paper Topic:

Conflict Resolution

Running head : RUNNING HEAD FOR PUBLICATION GOES HERE

Title of Your Goes Here

Your Name Goes Here

Institutional Affiliation Goes Here Conflict Management Strategies

Learn proven strategies for resolution

Six step approach to a win-win

How to separate the 2 sides of every conflict : people issues

Empathetic listening

Conflict as a motivator

Four most common sources of conflict

Dealing with your own emotions

Accepting responsibility for your own emotions

Expressing yourself effectively

Getting to the root of the problem

Appropriate expression of anger

Assertiveness without

anger

Responding appropriately to the anger of others

Validating someone 's emotions

Avoid emotional triggers

How to deescalate a problem

Effective feedback

Conflict Communication Skills

How to avoid the personal attack

Don 't make false assumptions

Addressing a chronic disagreement

The art of negotiation

Turn negative self-talk into positive outcomes

Using positive strokes

Diplomacy in action

Where do most problems come from

Be constructive and objective

The 5 most powerful words in the English language

Using questions to get what you need

Provide respect The very word conflict ' conjures up negative images of loud discussions , personal insult and more . Conflict , however , is the driving force for change and resolution , two key elements of progress Conflict can and should be a positive process , but skills and process are critical to the process . Conflict is inevitable Proven strategies for conflict resolution include negotiation , cooperation mediation , and problem solving . Many of these strategies share similar techniques or attributes that will make the resolution successful

In any organization , conflict resolution must work toward a win-win situation . There are six basic steps to consider to achieve the win-win . First , conflict cannot be solved in the face of hot emotion Everyone needs to stand back and take time to compose themselves Second , communication must be clear , objective , and conveying only the situation as the speaker understands it . Third , each participant needs to restate the problem as they heard it . Fourth , everyone must take responsibility for their part of the conflict . Fifth , there are many solutions to any conflict . All parties involved need to brainstorm to find the best alternatives . Finally , acknowledge the decisions that were made and thank everyone for their participation

Throughout the communication process , participants must keep their focus on the actual problem , not their perception of the problem . Conflict often arises out of miscommunication . When participants start to digress and bring in other issues , remind them of the problem that you are trying to solve

You may take it for granted that you understand the pressures and constraints felt by others , but they will not know you understand unless you tell them . Demonstrate empathetic listening . People with whom you disagree need to know that you have heard them even if you disagree Show appreciation for the difficulties the other party is having . Don 't assume that they understand your primary interest or that you understand theirs

There are four main sources of conflict in any given situation 1 ) goal incompatibility , 2 ) differentiation between departments , 3 ) task interdependence...

4 pages

31.5 KB

Free sing-up