Communications

Table Of Contents

INtroduction / 2

Communication Models / 2

Attributes of SucCess in an Organization /4

EffectiVe Organizational Communication /5

Benefits of Effective CommuniCation /5

ObstaclEs of Effective Communication in Teamwork /8

CoNclusion /10 Introduction

Before we begin discussing the focal point of this , we shall discuss the important elements and models of organizational behavior that some organizations adopt or use . Basically , in the case of the Paula , the foundation of any organization relies on its solid attribution and commitment towards its philosophies , values , visions and goals . These

elements are a major factor to which the organization manages , directs and operates . All these elements in turn is the motivational factor behind what is called the organizational culture which is composed of the formal and informal organization , and the social environment to which the organization thrives in . ADDIN EN .CITE Clark19982 243Clark DonaldEdmonds WashingtonOrganizational Behavior1998July 9http /www .nwlink .c om donclark /leader /leadob .htmlnwlinknwlink .c omEnglish May 6 ,2007 (Clark , 1998 ) The concept of organizational culture and communication also addresses the differences that there may be in any organization . This mentioned organizational culture will eventually determine the extent of leadership needed , communication process and group dynamics which are very important main concepts in determining organizational behavior These components are what workers in particular see as their degree of motivation in the quality of work life in the particular organization When all the elements are in place and well executed , the organization and its employees experience performance , and individual satisfaction and personal growth and development . This in turn will gear the organization to its operation process and ensures that internally , the organization has its objectives set properly . ADDIN EN .CITE Clark19982 243Clark DonaldEdmonds WashingtonOrganizational Behavior1998July 9http /www .nwlink .c om donclark /leader /leadob .htmlnwlinknwlink .c omEnglish May 6 ,2007 (Clark , 1998

Communication Models

Over the years , Clark (1998 ) indicates that there are different models of communication that has laid the framework for the operations of many organizations . There are four major models of organizations , namely autocratic , custodial , supportive and collegial . The first model autocratic has its basis and focus on the managerial orientation of authority . Communication in this case is only limited with most of the decision-making lies with the prerogative of the leader . The members of the organization seldom do have the opportunity to speak or if they do most of the time is discouraged . In studies regarding this type of model , employees tend to become obedient and dependent on their employers , but then the level to which the employees meet their needs is subsistence and the result where found out to be minimal ADDIN EN .CITE Clark19982 243Clark DonaldEdmonds WashingtonOrganizational Behavior1998July 9http /www .nwlink .c om donclark /leader /leadob .htmlnwlinknwlink .c omEnglish May 6 ,2007 (Clark , 1998 . The second model , custodial has its focus on the organizations ' economic resources and the managerial orientation included in handling the financial resources of the organization ADDIN EN .CITE Clark19982 243Clark DonaldEdmonds WashingtonOrganizational Behavior1998July 9http /www .nwlink .c om donclark /leader /leadob .htmlnwlinknwlink .c omEnglish May 6 ,2007 (Clark , 1998 This in turn yields a much-secured attitude of the employees towards the organizations because of the benefits and dependence on the organization . The employee enjoys the security he experiences in the organization and in turn this model yields an effective communication yet passive cooperation towards the organization . The third model supportive , entails the leadership and the managerial orientation of support ADDIN EN .CITE Clark19982 243Clark DonaldEdmonds WashingtonOrganizational Behavior1998July 9http /www .nwlink .c om donclark /leader /leadob .htmlnwlinknwlink .c omEnglish May 6 ,2007 (Clark , 1998 . The employees of the organization are then oriented towards performing great on their jobs and participation in the process . The goal of the employee is to meet the status and recognition form the organization that results to a more driven performance of the employees . The last model is the collegial model in which there exists a partnership and managerial orientation of teamwork . ADDIN EN .CITE Clark19982 243Clark DonaldEdmonds WashingtonOrganizational Behavior1998July 9http /www .nwlink .c om donclark /leader /leadob .htmlnwlinknwlink .c omEnglish May 6 ,2007 (Clark , 1998 Responsible behavior and self-discipline is expected of the employee and the employee must accomplished self-actualization in to meet the needs given . This model yields a fairly moderate enthusiastic individual of the organization

We must note however that in a realistic context , the application of these models is not done individually alone . The different models are adapted in accordance to what the organization needs and aims to achieve given their objectives and goals . Organizations do not necessarily adopt an individual and particular model sometimes organizations even incorporate the different models ' identity to be able to apply it to their organization

Attributes of Success in an Organization

Douglas McGregor during the 1960 's made a discovery in human behavior in which he relates that most of the management techniques involved in an organization during the 60 's involves monitoring the work of the employees to ensure that they are efficiently operating in the working environment . In his theory , he relates that there is one way to view people . Relating it to the case of Paula and Department X , Theory Y proposed by McGregor , illustrated that people inherently enjoy work and want a good and stable job . He contradicts the manner by which employees are monitored , a process in which organizations during the 1960 's operates , and geared towards encouraging organizations to realize the potentials of their employees in areas such as problem-solving innovating , finding new opportunities and developing new approaches ADDIN EN .CITE FrazeeFrazee BonniOrganizational Behavior and the Learning ProcessChief Learning OfficerChief Learning Officer2004July 9http /www .clomedia .com /content /templates /clo_section .asp ?articleid 788 zoneid 163MediatechEnglishJuly 9 (Frazee , 2004

Pioneers in understanding organizational behavior realize the complexity of human behavior , but states as a matter of fact that an individual , an employee for that matter , is also responsible for the improvement of the whole organization , that even with the difference between the employees and the organization as an entity , the clerical staff being managed in the company , the relationship between them defines both entity 's growth and development . Relative to the individual process of learning an employee experiences in the workplace , organizational learning also occurs . Organizational behavior shapes patterns by which an individual is enabled to understand the overall perspective within the organization more than what the individual could on his or her own

Effective Organizational Communication

Communication is the exchange of information from the source to the receiver . The nature of the information can be words , body language tone of voice and nonverbal cues . It is as two way process . First is the transfer of the information coming from the speaker and travel to the medium going to the receiver . And the receiver will respond to the information received . In the case , Paula is said to be the only source of leadership decisions in the group which in reality is not a good example of what leadership in organizations should be . There is a stasis in the source of communication if it tends to be monotonic . In this case , the members of the group who are not given much opportunity would tend to deviate and would entail towards a difficulty in controlling and organizing for the better good of the entire group

Communication can be observed in everyday lives like employers talking each other in an office , a child asking for the receipt and many others In an organization , people almost spent 75 of their time in communication . And some encounter many problems and misunderstanding between the persons on an organization . That is why there is a need in effective communication so that the interaction whether it is interpersonal , intergroup , or intra-group will be successful and efficient when it comes to the transferring of the information . It is very important on the messenger and the receiver to know the different forms of information , how to use them , when to use them . The barriers in effective communication must also be analyzed in for an effective communication will occur

Benefits of Effective Communication in Teamwork

Effective communication in a team can achieve shared understanding . A good example of this situation is the teamwork of a basketball team First , the coach of the team must be the first example to show good traits on how to transfer information effectively . The coach must communicate to its player as one group or as a sub group of players . The coach must direct his or her team in such a way that the members of the team work together , not just by one player to achieve their goal in winning the game . Next are the players of the team . It is very important that each player knows the movement and attitudes of each player in the team so that effective communication can be done while playing . An effective communication can be observed when all the players are working together as a team . This can be achieved when one or two players give direction to each player in the court . The transfer of information must be clear enough so that the receiver can response correctly . ADDIN EN .CITE Ceasar Douglas200733 17Ceasar Douglas Jeanette S . Martin , Roberta H KrapelsCOMMUNICATION IN THE TRANSITION TO SELF-DIRECTED WORK TEAMS2007http /mail .google .com /mail ?realattid f_f2n0mbra attid 0 .4 a mp disp vah view att th 1130e139ae370d3c (Ceasar Douglas , 2007

Another benefit that can bring by effective communication is that it directs the flow of information . Consider the example when the human resource manager of a company is interviewing an applicant for a job Effective information can be attained if the applicant transfers the information in a clear and efficient way . The applicant must answer the questions in straight manner thus minimizing the confusion . It will direct the flow of information from the applicant going to the human resource manager . ADDIN EN .CITE Ceasar Douglas200733 17Ceasar Douglas Jeanette S . Martin , Roberta H KrapelsCOMMUNICATION IN THE TRANSITION TO SELF-DIRECTED WORK TEAMS2007http /mail .google .com /mail ?realattid f_f2n0mbra attid 0 .4 a mp disp vah view att th 1130e139ae370d3c (Ceasar Douglas , 2007

Effective communication also helps people overcome barriers to open discussion . This is a very obvious situation because the purpose of effective communication is to transmit the information in a clear way so that full understanding between the speaker and receiver will be attained . Example of this kind of effective communication that is applied is when a group of people are in conference room . The speaker must use appropriate words that must be suitable on the agendas of the meeting . The speaker must know when to raise his or her voice and when to use body language and nonverbal communication . As a two way process the receivers must obtain the information that the speaker wants to impart to the group of people . In this way , the speaker and the receivers of the information can achieved a shared understanding on the agendas of the meeting . The receivers may also share their thoughts and ideas so that effective communication will be achieved through the Internet . This kind of communication is now popular to many companies because members of the executive committee of a company will have the chance in communicating with each other even tough they are far from each other . ADDIN EN .CITE Crosse5544Christine Uber CrosseManaging Communication witiiin Virtuai intercuituraiTeamsJune 12 2007Thunderbird , The American Graduate School of International Manage- ment http /mail .google .com /mail ?realat tid f_f2n0m9qf attid 0 .2 disp vah view att th 1130e139ae 370d3c (Crosse If some of the agendas were not delivered well by the speaker , they must ask questions regarding on the meeting so that the misunderstanding will be minimized

Effective communication will stimulates others to take action to active goals . In an organization , the leader of the organization has purpose for the organization . The leader must communicate to its members so that as a group , they will know what to perform in to achieve their goal . The leader will give a group of instructions that will guide the members of the organization . The instructions must be clear enough to understand well by the members

Effective communication will result to channels information to encourage people to think in new ways and to act more effectively . The benefit of effective communication mentioned above can be observed on people working in an aviation company . One of the major problems encountered by an aviation company is plane crash . Studies show that these instances were mostly caused by human errors . This human error can be accounted as , miscommunication of the crewmembers , and low in cognitive traits of the members like low quality traits in teamwork . Effective communication is a vital requirement for an aviation industry because the safety of the passenger 's lives is their main concern . There is a need in effective communication on many instances like the landing and takeoff of the plane . Communication and coordination must be done properly to minimize accidents . The characteristics of information to provide an effective communication needed in an aviation company must be clear sufficient , precise and instructional . Prevent information that is vague , ambiguous , and in low volume to prevent confusion . Another major concern is the right time of transferring the information to a right specified receiver . Effective communication will make the actions of a people effective

Effective communication also lessens the chance of accidents . Accidents can never be predicted if when it will happen but can be prevented . In our daily lives we encounter accidents . Example of an accident is a plane crash . There are many reasons why plane crashes occur . One may be on the performance of the plane 's equipment and another is the problem in the member of the crew in a plane . ADDIN EN .CITE RaphaelTodd RaphaelEmailing Your Way To Disaster2002June 12 2007http /mail .goog le .com /mail ?realattid f_f2n0mas9 attid 0 .3 disp vah view at t th 1130e139ae370d3c (Raphael , 2002

Obstacles of Effective Communication in Teamwork

There are some factors to consider that hinders effective communication with in a team wherein such obstacles that must be known and must be minimized to have an effective communication . First to consider of the barriers in effective communication is the language being used by the team . The choice of words and language is very important to achieve an effective communication . This is because if the choice of language to be used by the members of the team will affect the quality of the communication . If the language or the choice of words is not understood by one of the members of the team , miscommunication or misunderstanding will arise . Example of this case is when one member of a team uses different language or deviates a little to the majority language of the team . If one member of the team will speak to the team , there might be a big possibility that the members of the team will have a wrong interpretation on what the member is trying to say . This may occur also when the majority of the members use the majority language and the member of the team that uses the wrong language will not determine the point of the majority of the team ADDIN EN .CITE Ceasar Douglas200733 17Ceasar Douglas Jeanette S . Martin , Roberta H KrapelsCOMMUNICATION IN THE TRANSITION TO SELF-DIRECTED WORK TEAMS2007http /mail .google .com /mail ?realattid f_f2n0mbra attid 0 .4 a mp disp vah view att th 1130e139ae370d3c (Ceasar Douglas , 2007

Another obstacle of an effective communication is the transfer of information at the wrong time . This can be observed in an aviation company . It is very important that the crew in the airplane and the pilots must transmit information to have a safety flight , especially when emergencies arise . In a Cockpit-To-Cabin Communication , almost all instances , effective communication is required . One is the takeoff and landing . It is very important for the flight attendant to prepare the cabin before and after takeoff and landing of the plane . These instances showed the highest rate of accidents . A good example of effective communication is needed is when to instruct the passengers that take off or landing is imminent . In this situation , the passengers may prepare them selves for the takeoff and landing . The pilots in the cockpit must transfer this information to the flight attendants for the preparation with enough time for preparation . Right time of transferring the information is basic for effective communication . After this , the flight attendants must transfer the information that the cabin is now ready for takeoff or landing

The quality of the information also affects the effectiveness of a communication . If the information being transmitted is not clear , vague and ambiguous , then ineffective communication may arise . If the environment where the information travels is a noisy environment , the receiver may not receive the message clearly because the quality of the message is being blocked by noise . There will be unreliable message and inconsistency of the information . The use of computer-mediated communication also affects the effectiveness of communication . In this mode of communication , there is a vagueness and not clear transfer of information due to the complexity of the mediator ADDIN EN .CITE Lori Foster Thompson20034 444Lori Foster Thompson Michael D CoovertTeamwork Online The Effects of Computer Conferencing on Perceived Confusion Satisfaction , and Postdiscussion Accuracy2003June 12 , 2007Educational Publishing Foundationhttp /mail .google .com /ma il ?realattid f_f2n0m8tv attid 0 .1 disp vah view att th 1130e139ae370d3c (Lori Foster Thompson , 2003

Another to be considered is the body language that is being used by the team . The misreading of the body language , tone and other nonverbal mode of communication will hinder the effectiveness of a communication . When a member of a team , like in football team , if one of the member of the team wants to inform the rest of the team that there is a need to score he must transmit the message clearly with the use of his body to inform the team

Conclusion

Effective communication is vital for Paula 's group that should work together . Communication therefore , will be Paula 's tool in making the relationship within her group to be more efficient in handling their obstacles . When a team such as the case of Department X is working together in making a given project , the group must realize that effective communication within the members of the group will benefit to the success of the group . Communication in this case became useful such that the speaker which is Paula , using appropriate communication channels , could obtain a clearer picture of being a team with her members as the receivers Working together as a group will make the project 's goal be attained faster than in an individual . Like in the design of a building , the engineers must work together by providing the team with information needed to make the project be successful . They must share their own knowledge and experience to come up with a good design of a building and not individual efforts because it will only cause delay of the project

References

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Lori Foster Thompson , M . D . C (2003 . Teamwork Online : The Effects of Computer Conferencing on Perceived Confusion , Satisfaction , and Postdiscussion Accuracy . Retrieved August 2 , 2007 , from HYPERLINK "http /mail .google .com /mail ?realattid f_f2n0m8tv attid 0 .1 disp vah vi ew att th 1130e139ae370d3c http /mail .google .com /mail ?realattid f_f2n0m8tv attid 0 .1 disp vah vie w att th 1130e139ae370d3c

Raphael , T (2002 . Emailing Your Way To Disaster [Electronic Version] Retrieved June 12 , 2007 from HYPERLINK "http /mail .google .com /mail ?realattid f_f2n0mas9 attid 0 .3 disp vah vi ew att th 1130e139ae370d3c http /mail .google .com /mail ?realattid f_f2n0mas9 attid 0 .3 disp vah vie w att th 1130e139ae370d3c

Stryker , J . B (2004 . Designing the Workplace tp Promote Communication the Effect of Collaboration Opportunity on Face-to-Face Communication State University of New Jersey PAGE

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