Communication

RUNNING HEAD : CASE STUDY ANALYSIS

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University

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Identify 3 communication barriers present at Staples

Existing Ego State of employees

Existence of strong dotted line reporting systems , both explicit and implicit

Lack of coherence and collaboration between employee of different job functions

Explain the impact of each of the communication barriers on the organization

1 . Several employees of the organization of different job functions demonstrated their discomfort and willingness to change to the propositions of Jeanne . For example , the merchandise managers were

br unwilling to change or see possibilities of change when Jeanne suggested certain measures . They had an attitude of been there /done that which is detrimental to the growth of the divisions they were working for and the organization as a whole . Similarly , in the marketing department , employees were used to one on one discussion and when Jeanne proposed group meetings , communication was initially hampered as no one responded adequately to the proposed discussion . The world we live in demands willingness to innovate and learn , and when a person or an organization cannot respond to such change , it would not let the organization grow beyond the boundaries within the minds of the respective stakeholders

2 . Communication is transparent in an organization , when the employee knows clearly , whom he is reporting to , and whom he does not need to When there is several dotted line reporting to be done in the organization , employees would be torn between ends as the respective managers can use the opportunity to exploit...