Cases in Health Services Management: Mercy Hospital

Cases in Health Services Management : Mercy Hospital

General overview and analysis of data

The Mercy Hospital in its present condition looks good because of its innovative management approach which is highly regarded in the industry The hospital has 300 beds and just recently , it undertook an advertising program highlighting the quality of its professional staff and extolling the virtues of patient-care program (Rakich , Longest Darr , par . 1 . The hospital 's affiliation with the medical school of the local university provided Mercy with medical resources as well as training site and some

cost advantages as part of the salaries of the physician involve in teaching are shouldered by the medical school Outwardly , the Mercy hospital has strategic advantage in view of the benefits of their partnership with medical school

However , closer analysis of internal condition reveals that the hospital management is laden with problems that led to the resignation of the current Vice President for nursing . The problem lies in the administrative level involving the vice president for nursing Helene Swanson , associate vice president Michael Ryan , and the vice president for dietary and house keeping

What is the situation at hand

The Situation at hand at the Mercy hospital is much worse given the impact of the problem stated above , among the personnel . There was conflict between physicians and nurses causing mutual hostility and mistrust among them and everything in the nursing department is problematic . There are no clearly defined duties and responsibilities among administrative level management , and there is no...