Case Study (Business Overseas)

ENGLISH PROFICIENCY TRAINING IN INDIA

With the advent of globalization , the whole world virtually became a market for almost everyone from all corners of the world . With this phenomenon comes new businesses like the business process outsourcing (BPO ) industry wherein BPO companies offer services that will handle the non-core activities of other companies . For example , a BPO company may offer to handle the accounting or networking needs (local area networks and other IT needs ) of a pharmaceutical company . This will allow the pharmaceutical company to focus on its core activities like research and

br development of drugs /chemicals . India has been one of the leading countries in terms of IT outsourcing (United Nations Conference on Trade and Development , 2004 . Since English is not their native language there may be some limitations to the services they could want to offer as an outsourcing country . It appears to me that India having a very big population (more than 1 billion as of 2007 CIA estimate ) and manpower (more than 500 million ) is very suitable and manpower-ready to provide other outsourced services , for example , contact or call centers (The World Factbook 2007

By providing training in English proficiency , the greater Indian labor force would have another opportunity to offer more kinds of outsourced services to foreign companies . What makes India different from the United States is the larger labor force and more importantly , the lower cost of labor . Because the idea of outsourcing entails lessening the cost of production and increasing efficiency for the client , the labor cost is of much importance . In an article by Baily and Farrell , they mentioned

An average of 30 to 60 savings for most company was estimated . It also appears that for every dollar outsourced by the United States , the economy , in return , gains as much as 1 .14 (Baily and Farrell Exploding the myths of offshoring , The McKinsey Quarterly , July 2004 , as reported in Nag , 2005

This kind of business , providing training for English proficiency , is not so difficult to put up primarily because this would not entail much capital nor technology . This simply needs a venue where the training could be done and a willing government (in this case , India ) that will support the venture . And since this would be beneficial overall for India , there appears to be no reason for the government not to support this venture

Works cited

Central Intelligence Agency . The World Factbook 2007 . HYPERLINK "https /www .cia .gov /library /publications /the-world-factbook /geos /in .htm l https /www .cia .gov /library /publications /the-world-factbook /geos /in .html . Date accessed : October 8 , 2007

Nag , B . 2005 . Business Process Outsourcing : Impact and implications Bulletin on Asia-Pacific Perspectives 2004 /05 , 59-73

United Nations Conference on Trade and Development . 2004 . E-commerce and development report 2004 . New York , UNCTAD...